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St-Laurent Volvo

St-Laurent Volvo

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3.7 Google Review
1300 Michael St, Ottawa, Ontario, K1B 3N2, Canada
(613) 288-2543 www.stlaurentvolvo.com
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Google Reviews

Refresh Reviews 3.7


Nov 19, 2018
It is the first time I ever right a review concerning a service that was provide to me. I wrote this review today to save people from the horrible service i experienced at Volvo St-Laurent. It all started when i had alternator problems. I brought in my car on an appointment and didn't get any news until closing where I called because I never had any update all day. They told me they did't have time to take a look at it. That's fine, the next day same thing happens, I call them at closing and ask them why is my car not ready. They made up an excuse saying they didn't have time. The next day comes, they finally call me and tell my car is ready.Few weeks later my alternator belt started to make a lot of noise. I wait a few weeks hoping the belt will tightened up, but with out luck. I call Volvo St-Laurent and make an appointment to get my winter tires installed and verify on the belt. Three weeks later I bring in my car in for my appointment and leave it for the day. Four o'clock comes and I don't get any news. I call Patrick the person responsible for parts and service and he tells me they didn't 'have time to take a look at it. I urge Patrick to get he car done before closing considering it was there since 9am and I need the car to go to work next morning. I call back at 5pm and Patrick tells me the car is ready and would need a new belt. I am a little angry because before i brought in the car for the alternator the belt wasn't making any noise. Now they wanted to charge me another 500$ to go back in the car and change the belt that they should of changed at the first place when replacing the alternator. Patrick tells me to come and pick up the car and tells me the winter tires were installed and the belt could be done another day. I show up to to pick up the car and the summer tires were still on the car. I wish I was making this up. I've never experience such an horrible service in my life. Hope i save you some time by avoiding to go there. Vincent

Dec 17, 2018
Very slow, unorganized service. It seems from other reviews that this place treats you well if you're dropping thousands on a new car... but if you want your tires changed or need a replacement part, don't hold your breath. Gave them many chances, then gave up. Not worth the frustration. Free coffee & Wi-Fi doesn't balance out being condescended to after they lose your tires in storage & don't call you back for weeks.

Sep 19, 2018
I purchased my Volvo S60 from Global Auto in May and had issued with the car from the moment I drove off the lot. After going back and forth with Global and Adria Volvo for 4 months in an effort to repair the BLIS and side mirror, St. Laurent diagnosed the issue, ordered the parts and fixed it right the first time in a very professional and timely manner. I won't bother bringing my car anywhere else.

Nov 5, 2018
Recently purchased a new Volvo XC60 from Alanna Noakes at St Laurent Volvo. The entire experience was great. Alanna took the time to explain our options and was very informative. I recommend going to see Alanna at St Laurent Volvo

Aug 4, 2018
Parts department - Poor services My comment is only about the Parts department. Wow, I must say, I saw some poor part department in my life, but this is the worst really. First, it is a dump. It so messy, just incredible. The gentleman at the counter seems totally lost. I asked a few questions which he was at lost to answer. My questions were very simple about spark plugs, winter tires and rims. In all, I am not certain is I will ever return to this dealership.

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Opening Hours

Mon:9 am - 8 pm
Tue:9 am - 8 pm
Wed:9 am - 8 pm
Thu:9 am - 8 pm
Fri:9 am - 6 pm
Sat:9 am - 5 pm

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