Bad experience from the start, my husband made a appointment with the owner for Thursday. Dropped off the truck 8am Thursday, was told by the mechanic that the appointment was not until Friday, but he did leave the truck there. Walked by Friday at 10am and his truck was still sitting in the spot where he parked it the day before. Went by again at 11:30am and it was finally up on the hoist. Phoned at 2:30pm to check on progress and was told they had worked on it for 6 hours and it still wasn't even half done. (10am to 2:30 is not 6 hours) He picked it up at 4:30 Friday and only half the job was completed, and was told by both the mechanic and owners son that he would be charged for 6 hours labour. When he pointed out that was impossible since we saw the truck sitting outside, both the owner and mechanic argued with him, the mechanic then said "if you don't like it don't come back", then walked into the garage. When my husband pointed out to the owner a mechanic shouldn't speak to paying customers that way his response was "it's really hard to find a good mechanic nowadays" The owners son tried a few different tactics to justify the hours such as the truck we saw wasn't his and his truck was actually on the hoist at the time. They claimed they had worked on it Thursday for 2 hrs., took it all apart, (wheel assembly and suspension), even though they said every nut and bolt was siezed, then they put it all back together just so they could park it outside for the night, just to start all over again the next day and then tried charging him an exta 2 hours labour?. In total his truck was there for a total of 2 full days to install 2 bushings on 1 control arm when it was supposed to be 4 on 2 control arms, only half the job was completed. After much arguing he left paying for 4 hours labour, $452.00, and his truck only half done.
Jo's husband. Your reply was B.S. You admitted you didn't work on it for 6 hrs. but still tried charging me for 6 hrs. So what you were saying was, you expected to be paid in full before you even finish the work?, which would have been 5 days later, are you serious,? W.t.h., what other garage does that?.
This is exactly why you have the lowest ratings out of ALL the garages in Mt. Brydges, and your Bad reviews speak for themselves. I, myself replaced all of the upper control arm bushings 2 days prior to bringing it to you, in my own garage, using simple hand tools, a socket set and a breaker bar and I didn't have one siezed bolt or nut due to the fact my truck has been undercoated for the last 18 yrs. with Krown undercoating every year. Suddenly You get my truck and every bolt and nut you come across is siezed, and they "fought you the entire way?," these are YOUR words."..., I'm calling B.S. This is just another excuse to soak your customers for more $. I've never heard of any garage taking a full day and a half to replace only 2 bushings. I replaced all 4 of mine in the upper control arms in aprox 6 hrs. The bolt on the lower contol arm was also reinstalled backwards, jamming against the sway bar, giving you no room to use a socket and breaker bar. Your son and your mechanic were very unprofessional. They lied to me and were very condescending, having no respect. You'll never get a recommendation from me
or see another nickel of my hard earned money.