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Dupont & Dupont Ford

Name: Dupont & Dupont Ford
Address: 949 Boulevard Saint-Joseph, Gatineau, Québec, J8Z 1S8, CA
Telephone: (819) 778-2751
Price range: $$$

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4.4 Google Review

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949 Boulevard Saint-Joseph, Gatineau, Québec, J8Z 1S8, Canada

(819) 778-2751 www.dupontdupontford.com

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Jacob Bond

Oct 15, 2018

Great service, gave me multiple options but made sure I got the right truck for my needs! Super happy with my new f150! Thanks to the whole team at DuPont and DuPont.

fazal wahab

Nov 13, 2018

I bought a used vehicle with 114,000 km and got a set of winter tyres free. Had to take the vehicle back the next day due to engine check light and accelerator pedal stop responding while driving. Also, there was an oil leak on the rear axle. I was given a rental car at no cost. The next day I was called to pick up my vehicle as the repairs were completed. I did and after driving about 1 mile, the accelerator pedal stopped responding again. So I took the vehicle back again. I was again given a rental car at no cost to me. The vehicle was kept for one week. The battery was replaced. Now, I picked up the vehicle again, drove home and parked for 5 days. On day 6, after driving for about 5 miles, the accelerator pedal again stop responding. Everytime the accelerator pedal stops responding, I would have to safely pull over, shift in park and switch the engine off. Restart the engine and the pedal works fine. My greatest fear is if this problem should occur on the highway. So far, the staff has been very responsive, Roxanne, Chloe and Mr. Stephan are great. I hope Dupont Ford would be able to identify and solve the problem.

Stephane Blondin

Jul 27, 2018

I brought the car in for a check engine light and issues with the transmission. I had checked the engine light issue and found the oxygen sensors needed to be replaced. You told me the catalytic converter had to be replaced. I also mentioned problem with the transmission being clunky when downshifting and going from drive to reverse. Cons: 1. You didn't tell me the catalytic converter replacement was a recall. I found out when I saw the work order. 2. I mentioned a problem with the transmission but you didn't include that information on the work order. You said it was not mentioned because you did not find any issues with it when you tested it. You said you would include the info if/when I brought it in again for the same problem AND I was close to the 100k km limit. Well, guess what? I went on a 4k km trip and experienced the problem several times. Now I have to bring it back in for another checkout. This puts me out because I have to leave the vehicle in your shop so that you can do another test, meaning I will be out my car for another day...hoping you will experience the same problem and fix it. PROS: Other than that, you staff is always very friendly and you did return the car when you said you would. OVERALL: I wish I you would have been more upfront about the recall issue and would have at least included the transmission issue in the work order. These 2 issues leave me with doubts about your honesty. So far, I enjoy my car and was thinking about possibly upgrading to a Flex but wonder if I should look for another dealership or a different car manufacturer altogether. Was this was a simple oversight or is it is a company wide directive to deal with possible problematic issues with the product without taking any responsibility? Update: Now that warranty is over, you found issues I asked to check in the past for which you told everything was fine. I will never buy another vehicle from Dupont Ford.

Evan Graham

Sep 10, 2018

I had my truck booked in for the 20k service. The department staff were courteous and quick. The entire service was done on time and done well.

Lisa Diner

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Opening Hours

Mon:9 am - 9 pm

Tue:9 am - 9 pm

Wed:9 am - 9 pm

Thu:9 am - 9 pm

Fri:9 am - 6 pm

Sat:9 am - 4 pm

Dupont & Dupont Ford

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