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Fox Grand Traverse

Fox Grand Traverse

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4.2 Google Review
3464 US-31, Traverse City, Michigan, 49684, United States
(231) 922-2000 foxgrandtraverse.com
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Refresh Reviews 4.2


Nov 19, 2018
My husband and I recently needed to replace our old truck. We stopped in Fox and met with Zak Miller. We wanted something a year or two old, but were unsure what kind. Zak was extremely patient while we test drove various models. Once we found what model we wanted, he tracked down several that might meet our needs. Nothing seemed to faze him---he was always kind and patient. This was the first vehicle we have EVER purchased where we left the dealership feeling we got a great car at a great price. They even gave us more than we had anticipated for our old beloved truck. The whole experience was far above what we were used to in the past from other dealers. Every step of the process went smoothly. We are VERY pleased.

Dec 29, 2018
Purchased three vehicles from Marty at Grand Traverse Auto/Fox over the years. The buying process has been great- all involved were knowledgeable and transparent. While I don’t have experience with the service department, my grandparents have (who didn’t buy their car in Michigan), and Fox has treated them very well.

Dec 20, 2018
We spend 48,000 on a truck there. After that anytime we called for service they gave us the run around. First they told us they would get a replacement mirror for a plastic piece that fell off. This started in August. Mike Koorn told us that he would order the piece. We never received a call back to tell us it was in and when we called it was never ordered. We then finally got an appointment to take it in and get an oil change and new mirror. This is now December by the time we got a hold of someone to get it in. Then after a few days of them having it they ordered the wrong mirror. In the mean time we have been calling the warranty division where a guy named Matt “forgot “ to call me back and a the female on the warranty division answering machine has yet to call us back after leaving her two messages with questions about our warranty. We then stopped in there and spoke with a guy who drove it for an appraisal...we waited almost an hour to meet with him and then he told us he would run the numbers and ca is back. We have never heard from him again. That was three months ago.Last we had customer service tell us they would Give us a free oil change after we have been through so much....just to call us today and tell us they are charging us for the oil change. We have bought a lot of vehicles in our 40 years and never have we been treated this way. We never complain about anything but I know when I go to work I have to do my job or I would get fired. I am having a hard time understanding what is going on in this place but it’s not customer service.

Dec 28, 2018
This is the worst service department I have used in the 40+ years I have been driving. This the second terrible experience we have had out of 2 tries. had a 7:30 appt and dropped off my car at 4:30 the previous day. I called at 1 to see when it would be ready as the service writer made a big deal about the time it needed to be there. The writer that answered said she would find the Mazda service person and call right back. No one called. I called them at 3 and was transferred to service twice with no answer. I called back and the receptionist walked over to make sure someone took my call. I then had to hold for the Mazda service person Brad to tell me that it had just been put on the lift. When I asked why he told me my appointment time was "not how it worked" and that they took care in the order they checked in. Of course there was no answer as to how there was anyone ahead of me since I checked in the previous afternoon. His attitude is clearly that I should feel privileged that he touched my car. When I was finally able to pick up the car they didn't have the paperwork done and the only thing I had asked someone to look at other than the recall was not done. Brad said no one had asked him to look even though it was written on the service order. He did not offer to look at it then even though it wouldn't have taken him 5 minutes. I will never buy or have a car services at Fox TC and tell everyone I know to stay away.

Jan 4, 2019
I bought a 2016 Mini Cooper from them in Dec 2018 and had it shipped to Seattle. They claimed it had a 125-point inspection and reported no issues with the car. It only had 7K miles so I wasn't too concerned. On arrival the hatchback would not open. A week later we found the back passenger door doesn't lock automatically and the door trim looks messed up. Very disappointing. Two trips to the local Mini dealer within two weeks - luckily Mini is standing behind the car.

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Opening Hours

Mon:8:30 am - 7 pm Open Today
Tue:8:30 am - 6 pm
Wed:8:30 am - 6 pm
Thu:8:30 am - 7 pm
Fri:8:30 am - 6 pm
Sat:9 am - 4 pm

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