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Mendes Toyota

Mendes Toyota

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3.7 Google Review
1811 Bank St, Ottawa, Ontario, K1V 7Z6, Canada
(613) 523-8666 www.mendestoyota.ca
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Google Reviews

Refresh Reviews 3.7


Dec 27, 2018
This dealership with its service area is a superb example of how to provide great customer experience. Never disappoints and meets or exceeds my expectations at every visit. Highly recommended.

Dec 27, 2018
Had Always been satisfied and occasionally delighted. Never felt that they were doing unnecessary work - righteous crew of non- haters and some lovers, however the booking system sucks - no calls when parts don’t arrive so i show up for an appointment to find out parts are on back order. Merde i got up early and could have slept another 2 hours

Nov 13, 2018
We are loyal to Toyota and both drive one. Our sales experience here has always been incredible but the service has not once done anything but disappoint. The vehicle is never ready on time and we're always left sitting there waiting for hours. Even when booking an appointment weeks in advance, they still call to advise they won't have it ready and ask if they can keep the vehicle overnight. Certainly not a reliable service centre and even though I've continued to come back and hope for a better experience, we are now officially done and will never service a vehicle at this dealership ever again.

Nov 3, 2018
To date and after negotiating over 10 car purchases from dealers over my lifetime, the Mendes Toyota Team seems to understand how to make the process straight forward, clear and (dare I say it) enjoyable from start to finish. Our negotiation of a 2019 Corolla Hatchback (Galactic Blue) was efficient - I think we were done in about 10 minutes - and we landed very close to the price I was hoping for after dealing with numerous other Toyota dealerships. Equally impressive was the work to be done after the sales was completed; the car was not on the lot and the Mendes Team kept us up to date on the delivery date. Moreover, the exceeded the delivery expectations as the car landed in Ottawa a little early. Once the car was at Mendes, the car preparation was completed immediately and Mendes offered flexibility to pick up earlier. At pick up they showed us the vehicle (which was mint inside and out), we completed all paper work and then my wife received a full run-down on all the features of her new car before she left the dealership. All this to say, kudos and well done on understanding your clients - there were no sales tactics, no pressure, lots of explanation, and a process that will ensure that I come back to Mendes when it is time to replace my 2013 Tacoma. This backs up the Toyota commercials that claim, "Good people selling great cars." We were a Honda family and now we are a Toyota Family and appreciate the reliability of our vehicles.

Jan 7, 2019
My first service at this place will be due in one month when I'll be able to report.

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Opening Hours

Mon:8 am - 8 pm
Tue:8 am - 8 pm
Wed:8 am - 8 pm
Thu:8 am - 8 pm
Fri:8 am - 6 pm
Sat:9 am - 5 pm

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