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Refresh Reviews 4.3


Nov 10, 2018
My wife and I purchased a Grand Caravan last month. The service that we received was wonderful. Thank you Nicole, Tracey, and Shawn for your hard work. And thank you to Curtis for showing us all the features. A great experience.

Nov 29, 2018
This is last dealership I would recommend to anybody. After purchasing a 2016 vehicle the driver rear ended another vehicle upon delivery. I drove a round for two months with a vehicle that had a whole in the front of it. The dealership left me solely in charge of repairing the damage. which resulted in a day lost of work, gas and arrangements to be picked up and dropped off. Never mind the 5 days without a vehicle and the offer of a rental during repairs. After trying to contact the sales manager he then ignored me and told me that I was wrong to expect any compensation for the inconvenience. I will he contacting the BBB about the way I was treated. In my opinion I would never do business with this dealership.

Dec 7, 2018
Let me start by saying I was tired of waiting 3 hours for an oil change so I decided to take advantage of their valet service which I learned to find the Valet driver is the only honest person at this place. That aside, recently I had brought my car in for the routine oil change. My key fob had not been working properly for some time at which I figured it was just the battery. I received a phone call from a mechanic telling me they changed the battery in my key fob but it was still not responding to my car and that they would test my car for $50 and see what the issue is. I said, well alright I guess I don't have much of a choice. He then calls me a second time to tell me it's an internal issue and my car's warranty is up so the cost would be around $400+. I chose to hold off and get a second opinion on the issue. I ended up changing the key fob battery myself and low and behold it works like new. So, not only was I lied to but they never even changed the key fob battery which they had also charged me for, when I popped it out it was the original battery that was in there when I purchased the vehicle. Get's even better! I called to advise a service rep and asked her to pull up what they had done to my vehicle. In the notes it says NOWHERE that it was an internal issue and that I possibly needed a new fob. You're telling me a new fob is over $400?!!! When I told her all this she said "Oh he said he changed the battery?" so that clearly wasn't in there either. I am disappointed and so angry about this. Now I'm wondering what else I've been scammed for over the years... Needless to say that is the LAST time I'll ever deal with Countryside.

Dec 10, 2018
Great service, great sales staff, nice atmosphere, free coffee (LOL) !

Oct 17, 2018
Car has been in twice in 2 weeks, they keep telling me they cant duplicate the issue. What this tells me is they are not willing to take the time to properly diagnose the problem. It's all about the mighty dollar to them. Wouldnt want to tie up a technician making 119.95 an hour. More cars in means more cash. Pathetic. We have been customers for 7 years now I feel betrayed. One thing for sure is my family and friends will no longer be doing business at Countryside.

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