Audi Barrie - Car Dealership - Innisfil, ON - VerView
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Audi Barrie

Audi Barrie

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2484 Doral Dr, Innisfil, Ontario, L9S 0A3, Canada
(705) 431-9393 audibarrie.ca
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Apr 20, 2022

Vehicle owner

Horrible customer service. Have been trying to call them for 3 days. NO ANSWER. Who does business this way. Oh, I know..... audi barrie..... Have to now deal with PFAFF Audi in Vaughan. At least they answer phones.
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Refresh Reviews 4.6
Jan 4, 2019
I found the experience with Paul Saranovich at Audi Barrie very pleasing. It was the most entertaining and easy vehicle purchase that I’ve had. Paul brought to my attention the fact that another SQ5 had been returned from a lease. My wife(Rita) and I weren’t entirely happy with the Red seat centres on the first SQ5. The second SQ5 turned out to be one with Black seats which pleased us immensely. Paul was very accommodating in letting me return back for a second test drive. Which as you know sealed the deal. I would definitely request his services if I decide to purchase another Audi vehicle. As this is my second Audi, the odds are good that I would replace this Audi with another one. Thank you again Paul and the rest of the team at Audi Barrie. Best regards, Anthony R. (Bob) & Rita Wells
Dec 30, 2018
I am an Audi fan and in my recent move to the Barrie area, I have had my vehicle serviced @ Audi Barrie. The experience has been good, but what a contrast when trying to purchase a new vehicle. While Audi Barrie suggests competitive pricing, as it turned out — there was no incentives offered and I ended up purchasing a new Audi from another dealer and saved thousands! I recently wrote to the sales mgr. & GM to address matters and have had no response. So disappointed with Audi Barrie.......
Dec 3, 2018
After putting off purchasing a new car due to previous negative encounters, I was pleasantly surprised by the exceptional car buying experience at Audi Barrie. Paul Saranovich expertly guided me through the whole process. He was knowledgeable about the vehicle I was interested in and professional at negotiating a purchase price. Upon picking up my new car, Paul took his time to explain all the features of my new car. I really appreciated all the little touches Paul did to ensure I had a positive experience purchasing my new Audi. Thank Paul and the team at Audi Barrie for making me feel like a part of the family!
Dec 3, 2018
Paul Saranovich made my purchasing experience enjoyable. He took time to explain all details regarding my vehicle and made the whole event very comfortable. He also went beyond expectations to ensure my added requests were taken care without hesitation. I strongly recommend Paul for a buyer who is looking for a sales specialist who is personable, knowledgeable and professional .
Dec 3, 2018
I am giving 2 stars because the extra star is only for the sale personnel and specifically, Paul. Paul went above and beyond to assist me. However, the issue had nothing to do with sales. My vehicle, a 2017 Audi Q5 was recalled. I have since October of 2018 been trying to schedule a recall appointment to have the issue fixed. I was first told it would be a month until they had the part in and to call back then. So I did. A month later, I was told the exact same thing. I then called Audi Canada. Audi Canada told me the parts are in stock and the dealer should order them and schedule my appointment. I then called them back . I live in the Barrie area and have a young family. There is a risk of the engine catching fire, if the issue is not fixed. I continue to call to make the appointment and keep being told they don't have it in stock, despite the assurances from Audi Canada that there are plenty of parts in stock. I spoke with a young lady on the phone today and was told that she "couldn't help me" and there was "nothing they could do, as it was Audi Canada's fault.". I keep on getting the "run around". I was even going to have my car serviced there but have no faith in their ability to do a good job given my experience. When you pay this amount of money for a vehicle you expect it to be free from defects and when they exist to be fixed in a timely manner. Here I am three months later, with no appointment to have my car fixed.

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