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Acura of North Toronto

Acura of North Toronto

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4.0 Google Review
7064 Yonge St, Vaughan, Ontario, L4J 1V7, Canada
(877) 897-7593 acuraofnorthtoronto.ca
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Dec 31, 2018
Came in for a quick quote on a lease I was interested in getting. Was quickly turned to speak with John who was helpful at first, asking what I was interested in. I knew exactly which model i had in mind. He kept showing me different packages, models and years of vehicles. I spent 20 minutes never getting the ROUGH estimate I asked for. I will be going to a different Acura dealership for a quote.

Oct 27, 2018
Absolutely amazing service from this dealership! I cannot say enough good things about this dealer. From the second you walk in the showroom you’re greeted with a warm welcome and from there everyone is all in to help you. Staff are very informative and knowledgeable on their product. I am so glad we chose to come here for our new car purchase. I’d also like to note that this dealer is totally transparent and you have nothing to worry about as far as anything “shady” happening. You’re in GREAT hands if you come here! Thanks again to Jordan and Charles!!

Jan 11, 2019
I am leasing a TLX right now and have 1.5 years left. I was invited by Ken to your VIP event on Dec. 14th, at Acura of north Toronto location. He told me the VIP event was about changing a new car for me, but the experience was extremely bad. First of all, your sales person named Eric was really unprofessional. When I went there, ken introduced me to Eric. I told Eric I will not increase my monthly payment. Then Eric asked me to wait almost 3 hours just to check my current car's condition. After that he gave me a price that is almost $200/month higher than my current one and not to mention a lower package. He never mentioned that there were 18 months left, so there will be a $6000 more add to the new car. If I knew that beforehand I wouldn’t spend even one minute there. I don't know if letting customer waiting was a part of your sales training. Second of all, your sales person didn't seem to care about customers' time and were not polite to me at all. After three hours waiting, I told Eric I have to pick up my baby so please make it quick, and if you didn't have a good deal, then I will leave. He said to check with ken the last time, and I waited another half an hour just sitting there. When they finally came in from outside it seemed like they just finished smoking. So with a strong cigarette smell and they told me the price will stay the same. Last but not least, if your promotion is something unrealistic; don't call your customer. Its waste of my time and you won't get any sales either. $6000 more means i will double my monthly payment on the rest of 18 months. I can drive a BMW with $1000 monthly payment. Nobody is a fool. If you keep doing this, you are just going to lose more customers. I went to many dealerships, and this was the worst experience I have ever had. I wish I could finish this contract and change to another car as soon as possible.

Dec 29, 2018
Very poor experience with one of the dealers at this location. He was rude and could not explain the numbers on the contract, and just kept saying that he was not responsible for the money calculation, and that was at the discretion of the financing or sales manager who were not available to talk to. He did not answer a single question with a straightforward answer but instead always deflected or said something irrelevant. Left feeling very mistreated and deceived. Edit: after working through with a different sales person at the same location, ended up with monthly payments that are 17% less than what was originally quoted (and was claimed to be the "best" he could do).

Dec 5, 2018
This is how its supposed to be done. No haggle no pushy sales tactics. These guys are so customer friendly and professional it makes you wanna buy 6 vehicles even though you only need 1 lol

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Wed:9 am - 9 pm
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