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Pfaff Volkswagen

Pfaff Volkswagen

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4.4 Google Review
16885 Leslie St, Newmarket, Ontario, L3Y 9A1, Canada
(855) 630-9805 www.pfaffvw.com
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Google Reviews

Refresh Reviews 4.4


Nov 3, 2018
Upon arrival to the dealership, I was enquiring if service department would be able to fix a leaky tire on my golf. They said they were full for the Day and I'd have to book an appointment. Walking back to the car I noticed the tire was very low on air. Asking if they would be able to quickly put some air in the tire, I didn't realize I was getting myself into a 20 minute ordeal. They parked the car on tracks, had two other people come to inspect the tire, then tried to put in a work order to put a spare on instead and charge me for it. I was quite confused as to why. I declined the service and kindly asked to just put air on the tire. After connecting some sort of machine system on all four tires, and for some odd reason checking things on the computer screen for relevance they were unable to add air in the tire. But assured me that the other 3 tires were fine... What?. The service mechanic, who was indeed a very nice guy, but maybe just not used to putting air in tires, went to get the air compressor from the shop to manually fill the tire. After 5 minutes (we're at 15 minutes here). He comes back and trying to fill air in the tire but nothing was happening. For a few minutes, he then advised me he'll go get a "professional". And while he was gone, I took a quick look at what was happening.. lifted the compressor, realized the tank was completely empty of air. So I took the attachment, connected it to another compressor hose and filled up my tire with air. The mechanic and the "professional" had just arrived. I thanked them for there impeccable service. But forgot to mention how they wastes 20 minutes of my life. I was then advised of road side assistance if needed as a response. Thanks.... Anyway I went to Mr lube and they they did it in 5 minutes. Don't waste your time here for any services, trust me.

Aug 17, 2018
Just bought a traded-in vehicle from Pfaff. Service was impeccable, chose my car and closed the deal within an hour. Eugene from Sales was very helpful and everyone did their best to make my car ready fast. Definitely going to come back and refer to my friends. All staff members are very friendly and loved spending my time at this dealership. great job!

Jan 13, 2019
My experience was absolutely great overall. Sales guy (Jayden) - 10/10 Car - 10/10 Deal - 10/10 Service / dealership - 10/10 Thanks again guys for getting me back into a VW! The experience was quick , fun , & easy! I recommend this dealership over 99.9 percent in Toronto. The sales people and staff generally care here and are super friendly and personable, it’s about the customer here NOT their pay check and it shows in their top notch customer service. Again, thank you and look forward to my next purchase at PFAFF !

Dec 6, 2018
Friendly service! Great responses to questions. I've always felt like a valued client.

Aug 15, 2018
I just bought a new vehicle from Pfaff and I have nothing but amazing things to write. Everyone from their front reception, to sales people, to the finance manager, was extremely helpful and friendly. I mainly dealt with Grace and Elaine who were wonderful. They took the time to explain all details of my purchase to me and weren't pushy like other dealerships I've been too. So far I love my car!

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Opening Hours

Mon:9 am - 8 pm
Tue:9 am - 8 pm
Wed:9 am - 8 pm
Thu:9 am - 8 pm
Fri:9 am - 6 pm
Sat:9 am - 5 pm

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