Villa Toyota

I have once there really kind people they 4 hour to show cars & deals etc wow he was really nice n kind person good service

I leased a new 4Runner form Marc Dupont the assistant manager and he was fair with his pricing and gave me a decent deal on a new 4Runner after trading in my truck. He told me it would be ready the following Wednesday and that one was in stock and would be delivered. he was definitely wrong because I waited over 2 months for the vehicle and due to this I felt like he knew I wouldn't get the truck for a while knowing it wasn't built or available just to get a sale. He told me he must have punched in the wrong code. I can deal with that because buying new cars for the last 12 years, I know car salesman are liars who have no idea about the products they are selling. I quizzed 3 separate salesman and asked what motor the 4Runner had and one told me he thought it was diesel, proving there is no training by Toyota for staff on vehicles they are selling to customers. The real issue was when I went to pick the truck up last night. The contract I had signed did not necessarily line up with the lease agreement and the numbers were skewed from the lease I had signed to the final agreement. I challenged them and eventually the manager broke it down for me.When leasing a vehicle from Toyota, the addition of accessories from the dealership such as bug defectors, car starters, rustproofing etc. increase the buyout at lease end. This was not described to me by Marc Dupont or the finance manager at point of sale. In basic terms, because I installed a remote starter and bug deflector from the factory, it increased my residual value and buyout, retaining 42% of their value. This results in customers paying twice for the same option, upfront and at lease buyout. Buyer beware, buy the Toyota parts from Amazon and put them on yourself. My transaction was finished with the sales rep who knew nothing about the terms of a lease and we walked to the truck. He mounts my license plate then as I start to drive away, he tells me I have to come inside to pay the starter cost of 691$ (which in fairness to him I requested after my lease agreement but assumed was rolled into the lease payment). Why would he not mention this in the last two hours I've been waiting to sign my deal? His timing for asking that money was cowardly, completely enraged me and proved his incompetence. In the end, I told the salesman and manager that any plans to have my truck serviced at their dealership were out the window and that if anyone asked me about their sales team I would recommend they never go to Villa Toyota. My experience started off strong and ended up horrible. Can't wait to drive by and give them the finger after I purchase my Tundra Platinum from anywhere but there. Hoping their owner trains sales on how to read a contract and promotes clarity to prospective buyers about accessories increasing the residual value after lease end. While they are at it, have the salesman learn that 4 Runners aren't diesel

Service is very good. Courteous and professional.

Great dealer exellent service always willing to do more for you . Opened very late from monday to thursday 7AM to 12PM for the service and garage !!!

Pretty good cars, but the service is awfull. The carpet, steering and leather seat are always greasy and dirty after service. They don't put any protection on seats neither boots covers. I told them twice and it's still a problem. I'm probably not going back.