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Donnelly Ford Lincoln Ltd

Donnelly Ford Lincoln Ltd

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4.4 Google Review
2496 Bank St, Ottawa, Ontario, K1V 0W8, Canada
(888) 320-3290 www.donnellyford.com
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Google Reviews

Refresh Reviews 4.4


Dec 19, 2018
I booked my appointment 2 weeks in advance for warranty work on my truck. I was told it would take one full day. It took 5. Although Ford covered the cost of my rental car, as I live outside of the city and don’t have access to public transit, I had to incur a cost for the rental car insurance that I hadn’t planned on, especially just before Christmas. And while Ford was good about keeping me informed on the progress of my repair, I find it hard to believe that they “didn’t get the right tools to the tech” until 3 pm on the day of my appointment so they could start the job, or that they had to order the parts in. Again, I had booked this 2 weeks prior. I would’ve expected that they would have all the parts and tools ready, or let me know in advance if they didn’t so I could reschedule.

Jan 12, 2019
This dealership restored my faith in customer service with Ford. I leased my car from a different dealership last year and it was horrendous from start to finish. I never wanted to be in touch with Ford again. I reluctantly called them to get my recall serviced and everyone at Donnelly was fantastic. The dealership is clean and easy to navigate, they were friendly and welcoming and made the shuttle service easy to use. This honestly just just be the standard but unfortunately it’s the exception. Either way good on them.

Dec 21, 2018
First time having my truck serviced at this location and it was a great experience. I was surprised when the mechanic working on my truck actually took the time to call me directly and not have the service advisor do it. He was able to explain and reccomend better parts than the ones I supplied and saved me some money too. Smooth check in and out process as well, service counter staff are very friendly. Will continue to use Donnelly Ford as my service center. Thank you, Stephen

Nov 22, 2018
As always, the service on my vehicle was excellent. I also had the refresher done and was so pleased picking up my truck. It looked as good as the day I bought it. The staff was friendly and polite. They know me and took the time to ask how I like my truck as it was a recent purchase. Thank you!

Jan 12, 2019
Lovely place. The reception was warm and friendly. The mangers are great. The man who attended to me, Larry, was awesome. My brief meeting with Caroline was filled with humour. This place is really great.

INDUSTRY BLOGS

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The Pivotal Role of Women in the Temperance Movement Leading Up to Prohibition in North America

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Opening Hours

Mon:8:30 am - 8 pm
Tue:8:30 am - 8 pm
Wed:8:30 am - 8 pm
Thu:8:30 am - 8 pm
Fri:8:30 am - 6 pm
Sat:8:30 am - 5 pm

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