Roadsport Chrysler Dodge Jeep & RAM

Car was a waste of money and time. I'll start off by saying John Hyman is an amazing salesman and did everything he could to better this situation. I purchased a 2011 Chevrolet Cruze from the dealership in February. The car had the safety and had been detailed and checked mechanically again before it was given to me. This dealership promises and assures you quality of the vehicle they are selling. I drive the car off the dealership lot and not even a minute down the street, the engine light comes on. I drive back to the dealership to report this issue to the manager whose name is Dexter (who left the dealership about a week later). He informs me its from the detailing and it should go off but to come back if it doesn't. I don't live in Toronto and drive from Guelph. The engine light does not turn off so I have to bring the car back to the dealership. I have been back to the dealership 4 times for this issue. Each time they say they fixed it and it shouldn't be a problem anymore. I have driven back and forth from Guelph 4 times and the problem is still not fixed. The last time I was there I left it from Friday morning to late Monday afternoon giving them plenty of time to work on it and leaving myself without a vehicle for the weekend. They assured me it was fixed, that they drove it around for an hour to make sure the light wouldn't come back on which is a great way to waste my gas. I got into my car to finally drive it home and I did not even leave the parking lot and the engine light turns on again. It almost seems like they are just clearing the code and hoping it doesn't come back. This situation has happened 4 different times and especially with the distance, it is very stressful. When I told them that the light came back on, they told me I need to leave it for a week for them to work on it some more. So much time has been wasted and they don't seem to care at all. How do they expect me to go without my vehicle for a week which I need to get to work, university, grocery store, etc?? I got into a serious T-bone accident which is why I had to purchase a new vehicle in the first place. The last thing I wanted was for my new car to be a complete waste and hassle. This experience has been very disappointing especially since John and Dexter were so great with the purchasing process. The engine light is still on and I have to find a week where I am able to leave it there. It's almost May and I purchased the vehicle in February. Seems like they are taking advantage of the fact I've been calm and polite about the whole situation.

Always a great experience with Joe. M and Road-sport. Van is running great.... but will be trading in next year.

Aria was excellent to deal with. He provided responses very promptly answered all my questions. Other dealers failed to provide the same information that was asked of Aria or took days to get back. With Aria there were no surprises, it was a smooth purchase. Would definitely recommend him.

John Hyman is a great salesman he knows what he’s talking about and he really does fight for you in the managers office He also goes above and beyond to make my experience at the dealership a good one Job well done Thanks for my 2019 Ram Art

My first time @ this dealership Roadsport I drove all the way from maple. bought a Toyota Tacoma 2011 .Thanks to John Hyman sales adv. excellent person. Also all the staff outstanding customer service. Highly recommended