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Mercedes-Benz Thornhill

Mercedes-Benz Thornhill

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4.0 Google Review
228 Steeles Ave W, Vaughan, Ontario, L4J 1A1, Canada
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Oct 28, 2018
Before, i used to go to Mercedes-Benz Markham. Then i came here... WOW... stunning dealership, with great staff and a very nice showroom. Came in to check out a vehicle, and test drove it. Our sales asociate Vlad, was very helpful and was very nice. I would recommend this dealership more then any Mercedes-Benz dealer i have ever been too. Thanks again.

Nov 23, 2018
I had called the service department, having never been to this Mercedes Dealership before, looking for a service advisor to get a quote / estimate for my ML350. Unfortunately all the advisors were "Busy" at the time of my call, hey that happens in all places sometimes. What made this no big deal, was the absolutely, professional, friendly and helpful information by a woman named Chris, who apologized that no one could talk to me right now, but she would endeavor to take all my information and e-mail the service advisor right away and have them get back to me, as soon as they become available. She also repeated back to me my information, to ensure that she had recorded it correctly. So to Management of Thornhill Mercedes, having never been to your dealership before, this woman, Chris gave a great first impression

Jan 1, 2019
I got billed $454.11 for a service A on a new mercedes I just bought which is basically an oil and filter change, dust filter replacement and minor inspection of wheels and breaks..When I was on the phone to book my appointment 2 weeks ago, the lady I spoke to told me it should cost around $200-$250. The service lady at Thornhill location was laughing when I came to pay the bill. That's when I knew for sure i was being over charged. It's a good thing i make a six figure income, plus the ability to take my car somewhere else.. Hope overcharging me was worth it.. It just led to a bad review and a tarnished reputation from me... Karma!✌

Nov 2, 2018
Good service here. This place looks quite majestic upon entry, because the desks of the sales people are lined up on your left and right, and cars lined up behind them. Quite aesthetically pleasing.

Jan 9, 2019
I just got off the phone with Ronnie, I have never been spoken to so rudely. I purchased a S550 less than a year ago, I purchased the tire and rim protection as the sales rep had suggested. Now that i had to get a tire replaced they have gone ahead and charged me for a new tire. The situation regarding the car aside, Ronnie is the most disrespectful and rudest person I have come across in a long time in customer service. He should not be working for a company like benz with that attitude. I will be taking this back to head office AGAIN!

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Opening Hours

Mon:9 am - 8 pm
Tue:9 am - 8 pm
Wed:9 am - 8 pm
Thu:9 am - 8 pm
Fri:9 am - 6 pm Today
Sat:10 am - 5 pm

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