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Volkswagen de l'Outaouais

Volkswagen de l'Outaouais

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3.3 Google Review
850 Boulevard Saint-Joseph, Gatineau, Québec, J8Z 1S9, Canada
(819) 770-0220 www.outaouaisvw.ca
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Mar 3, 2019
I had a great experience buying a very beautiful used car from Eric and the team. Everyone was professional and made my purchase smooth. My ability to speak French isn't great, but the staff were very helpful in English. I recommend looking here for a used car for sure. There was lots of attention to detail in the sale. It was remarkably easy to get it all saftied and licensed for Ontario. Whoever prepped my car left it shining like new- very impressed again! Thanks to all for getting me rolling on the best car my money could buy! Merci Eric et Volkswagen de l'Outaouais : )

Jun 4, 2019
1 star because the sales department was extremely great. JF was very pleasant to deal with and got me the car I was looking for without having to wait months for one to be built. The service department is garbage. Angelique who has also posted here is spot on. Anything else than an oil change would be rocket science to them. There was an issue with my roof where a squeak would happen when I drive over small bumps. They "fixed" it but it came back so quickly having me come back and get them to fix it again. At least it's under warranty. Do they do this purposely to get extra money from VW? Could it also kill them to hire people who speak and understood proper English? I know it's Quebec and all but it's also the NCR where there are a lot of goverment employees from all over Canada. Some Customer Service reps seem to struggle with basic English to the point where I get frustrated because they don't understand.

Apr 9, 2019
Mistakes were made every step of the way in ordering and receiving a car. Be very diligent when working with this dealer and careful with additional charges they try to add on. Received a 'pizza style' receipt with no vendor or vehicle info after payment.

Apr 8, 2019
If I could give them a lower star I would ,I own a Touareg and tried calling all morning for the service department. I was disconnected a number of times. I drove there instead so I could talk to them in person. This has now turned into hours. It should have been a 5 minute phone call. There is a major warranty issues and they can not look at it until April 17.

May 2, 2019
Damaged a fellow VW owners rocker panels by not putting the vehicle on the lift properly. "factory trained technicians" more like tire monkeys paid $16/hr while the dealership charges a premium for "certified" service. goodluck.

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Opening Hours

Mon:9 am - 9 pm
Tue:9 am - 9 pm
Wed:9 am - 9 pm
Thu:9 am - 9 pm
Fri:9 am - 5 pm
Sat:9 am - 5 pm

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