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Des Sources Dodge Chrysler Jeep Ram FIAT Ltee

Des Sources Dodge Chrysler Jeep Ram FIAT Ltee

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4.1 Google Review
3400 Boulevard des Sources, Dollard-des-Ormeaux, Québec, H9B 1Z9, Canada
(514) 685-3310 www.dessources.com
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Feb 6, 2019
Purchasing my first brand new vehicle in 2015 was really not my best consumer experience, but they really made up for it with good service, friendly staff, and an accessible, honest service center. Now that my car is getting older, I find that every single time I try to ask a question or get service from them I am met with rude service on the phone, with unexpected charges when I go to pick up my car, with difficulty trying to figure out when my next appointment for service should be (they used to put a sticker in my window letting me know when I should come back in, now they don’t bother), and more. I once filled in the after-service survey that they send by text message, and I received a phone call from someone who was very nice but who had absolutely nothing to do with the problem that I had with service, so all she could do was apologize for something she had zero connection to or investment in. Just this morning I was put on hold AS I was trying to ask about an oil change. I love my Dodge and was hoping my next car would be a Jeep, but I’ve realized that buying a car is as much about the after-purchase service as it is the vehicle itself. It is most definitely time to look elsewhere, because this place isn’t getting any better.

Jan 16, 2019
I went there to have my car fixed (a Fiat 500). It's not the dealership I'm used to deal with, but the service was so much better than the other place I (used to) go. Booked my appointment online (very easy), asked for a shuttle to bring me home, they phone me to keep me up to date with what was going on with my car, the car was ready a few hours later. And I could pick it up even when the service was closed (in the evening)! Which is not possible at the other dealership I'm dealing with - so I thought it was really great!

Oct 20, 2018
The best customer service I have ever received from any dealership. I have been in the automotive industry for many years. It's refreshing to see that there are people who really care about the customer experience. Thanks to the team at Des Sources Chrysler for making my Dodge Demon dream come true. 5 stars all the way!

Feb 5, 2019
Have service done anywhere else. The quality of workmanship is fine. However, some of the service agents are arrogant and ignorant enough to make your blood boil. Due to their incompetence I wasted a day, arranging lifts and even paying an uber to drive me to pickup the car.

Feb 12, 2019
I had a very bad experience with the Sales Manager. Bought a car with extended warranty and had the right to cancel it with 60 days . But this guy refused to do the cancellation and charging me about $1000 . It,s taking months. Please, be careful with the Sales Manager.

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