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Ford Chateauguay Solution

Ford Chateauguay Solution

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4.4 Google Review
117 Boulevard Saint-Jean-Baptiste, Châteauguay, Québec, J6K 3B1, Canada
(450) 691-4130 solutionford.com
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Refresh Reviews 4.4


Dec 28, 2018
I had appointments for both trucks but only the Explorer was on file but the service advisor Valery David was very understanding and helped me take the F150 as well. Need more people like her in that dealership. The sales team needs more coaching when it comes to customer service. It’s easy to sell but you need to keep your customers happy so that they will come back. Don’t just think of the money. Very poor dealership when it comes to customer service. I will never buy another car ever again if they do not change their way of thinking. Good Luck.

Dec 10, 2018
I'm a longtime customer and every time I pass by, I always discover more than I expect. The team at Solution Ford works hard to ensure that my vehicule's maintenance needs are met and that my wait time at the garage is always pleasant. The service here is unparalleled compared to anywhere else I've been. Keep up the amazing work!

Nov 14, 2018
All the service staff are very good at customer service and it is always a pleasure dealing with them, Mme David yesterday was very helpful and her time estimate was accurate.

Nov 16, 2018
Great service. Nice staff. Very satisfied

Aug 31, 2018
I have been dealing with Solution Ford for the past 6 years or so and I find that lately my service has been getting less and less quality. I went in this week to get my car cleaned and oil changed and for the 3rd time in a row it has come back not completely clean and I expressed to the agent that I was not happy but he was too busy on the phone to deal with me. I was also to meet with an agent to look at upgrading my car and when I showed up for my appt. time he was with another client. I was advised that he would call me back that evening and he did not. This is not the first time I have not been contacted back and this is very disappointing because I was hoping to be able to upgrade my vehicle. I am seriously considering another Ford dealership as I am very disappointed and it seems that no one seems to care about my quality of services I am receiving as I have contacted management.

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Opening Hours

Mon:7:30 am - 9 pm Open Today
Tue:7:30 am - 9 pm
Wed:7:30 am - 9 pm
Thu:7:30 am - 9 pm
Fri:7:30 am - 6 pm

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