Luciani Acura

Incredible service. They went the extra mile on cleaning my car while it was simply a "complimentary" wash. Fast and efficient service. I will go there again and again.

A very disappointing experience. When we first bought the MDX in May, they didn't put the cargo cover in the vehicle, and when we contacted them about this,. They said there's nothing they can do about it which is very disappointing obviously. We expected to have a cargo cover in our vehicle. Now we went to put our winter tires on and Luciani dealership had given us one of the wrong rims, so we had to pay at the place we went because they had put three tires on and when they went to put the 4th is when they realized it was the wrong rim, they had to take the three tires off and put back on our summer Tires , so even though we couldn't get the winter tires put on we had to pay for the work they did. Luciani solution was to just give us another rim, even though we had 5 inches of snow. We asked if they could please come and put the winter tires on the vehicle by sending their service, and they refused. Even though it was completely unsafe for us to be driving with summer Tires, and because of all the snow we had in our area, of course no one had time to put our winter tires on. We were proactive and ahead of the game watching the weather to make sure that we were getting our winter tires put on in a safe and timely manner and because of Luciani error giving us the wrong rim we were unable to do so. And Luciani did not make it right. And now we have to pay again to go and put the tires on with the right rim! We called Acura Canada and of course they said there's nothing they will do either. I strongly advise not to go to this dealership.

worst experience ever!! after buying the car, prob with Ac, need 4 months to fix it, after fixing it prob with accounting, after fixing accounting prob with them trying to change oil.. take more than 6 hours for an oil change!! still waiting in the waiting room!! i have a an appointment at 10am, I put the car right after putting my son to daycare, now need to pick up my son but car wasnt done !! ppl are nice there but they are really incompetent!

A huge thank you to AJ at Luciani Acura for taking the time to help me re-connect my new phone to my Hands-Free!! Great pleasant service with a great smile.

Was satisfied with the car, the staff on the other hand are utterly useless... I came in October 2017 to take over someone else's lease for the next 9 months. The person I was taking the lease over from had lost the 2nd car key. This is not a big problem per say, but this being my 3rd lease takeover, I knew that I had to bring back both sets of keys by the end of the lease. Luckily for me, the car was covered up to 7500$ with a lease guard coverage. When we went in to process the lease, I confirmed with the agent that the 2nd Key would be covered by the lease guard protection (considering that this was the first takeover that the agent had ever processed, I should have confirmed with a higher lever employee, but I expected their training to be on point). He said that it obviously was. So I went ahead with the takeover. 9 Months later, the car is inspected as is required when your return a lease and to my surprise the cost of the key is added to the repair bill (500$+tx). I then call the agent at Luciani, which is a new agent, as the one who took care of my takeover was no longer working there. I ask this new agent if the cost of the key is covered by lease guard protection and she immediately replies that is is indeed. I explain to her that I have been informed, by the inspector, that lease guard does cover lost keys. The agent then tells me that she will look into it and get back to me. A week goes by and no reply from her, so I call back, she then confirms to me that lease guard protection does not cover for keys that have been lost. At this moment I am starting to get frustrated as this is now the 2nd employe from this dealership who as told me that it was covered and now she backtracks on her initial comment. I then explain to her my frustration, which she seems to understand and refers me to her manager. The manger never actually answers the phone. I call back 2 days later, realizing that happy clients are far from being a priority for anyone at this dealership. The manger answers and is aware of my situation. He confirms to me that the lost key is not covered my the lease guard protection and the UNLESS I rent or buy another vehicle with them; he can't do anything. So basically, after doing my due diligence with the initial lease agent and then being confirmed the same information by the 2nd agent, they admit that they we're wrong but can't seem to cover the cost of the lost key even if they know they will make a nice little profit on the car I brought back to them and I know they bought back at a cheaper price then the one that was asked of me to buy back the car at then end of the lease... In the end, 575$ (tx incl.) is not a bank breaking amount, but the fact that they made the same mistake twice, admitted to it and still can't pay the fees is something I find extremely insulting and just proves to you how little they care about client satisfaction as long as they make their profits... The sad part in all of this is that I actually loved the car and I have always been happy with past Honda cars but this irritating situation has made me lose faith in the company and they will have lost all my future business.. If you buy or rent from this dealership in the future, I hope that you are well treated by their staff and that they don't take advantage of you...