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Passion VR Caravane Vaillancourt

Name: Passion VR Caravane Vaillancourt
Address: 180 Boulevard Monseigneur-Langlois, Salaberry-de-Valleyfield, Québec, J6S 0A7, CA
Telephone: (888) 362-1408
Price range: $$$

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3.7 Google Review

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180 Boulevard Monseigneur-Langlois, Salaberry-de-Valleyfield, Québec, J6S 0A7, Canada

(888) 362-1408 www.caravanevaillancourt.com

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Mr. Chisels

Apr 18, 2018

I bought a brand new travel trailer last May 2017. I noticed a couple of things at delivery and pointed them out to service manager. Since the price point of this Forest River product is such that I expected a few issues, it didn't surprise me when they came up. What does irk me is that I've been trying to get an appointment to get the issues addressed and fixed. The service manager is extremely unresponsive (is he too busy?) takes him forever to respond to an email. I usually have to resend it two or three times. There were some statements made at sales time that were less than factual. Overall, I would say I'm not entirely sure we would be upgrading our next RV here, but that remains open as to how the current issues are resolved. Do your homework. For the time being I would say I am displeased with my overall experience so far with this dealer...Caveat Emptor... Edit: the dealer finally responded and have brought the trailer in for some warranty work. The parts have been ordered and will be in, in a couple of weeks. All the issues have been addressed (or will be shortly). They have hired a second service manager so perhaps that will help in reducing their response time. So far he has done a good job in addressing my concerns. So far they are on the right track to improving service issues. 2nd edit: this is not a fake review simply because I choose a screen name. I have been in and dealt with Gabriel, Paul and Sonia. Since my original issue took well over 7+ months to be addressed, hopefully the new service manager will understand the importance of client communications. Just responding to and acknowledging a customer complaint is half the battle. Customers want to know that they are being heard which was not happening before. You seem to be on the right track.

Hakim Shaw

May 14, 2018

You can find all kind of RV with decent price. Great staff very helpful. You have to know your way to get in from opposite side traffic .

Tony Snippe

Jun 15, 2017

Very pleased. Bought a used 5th wheel and not only did they repair everything that I wanted, they went out of their way to get the trailer on the road in time for our vacation. I've seen complaints about this dealer from others on google.. it's a used trailer! like buying a used car.. once it's sold, don't expect new car service. They don't make enough on the sale for that. I'm very pleased with the dealer and got better service than I expected. I'll be back when I need something else.

Alon Zipori

Sep 13, 2018

Nice people and good service

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