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Toyota St-Jerome

Toyota St-Jerome

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4.0 Google Review
16500 Montée Guénette, Mirabel, Québec, J7J 2E2, Canada
(450) 438-1255 www.toyotastjerome.ca
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Nov 20, 2018
When I bought Toyota Venza this summer the seller promised me winter tires. Mister Richard Lazure sales menager wrote it in contract and told me he’ll call when thay will be available. I was waiting about three months. When I called him back last week to ask about my tiers the answer was : he is not going to provide any tyres to me and I have to go to store and buy it by myself. He shortly finished conversation in a rude form. I never aspect such a froud from representative of respected company. I’m just choked and stressed. Now it’s cold and snow and ice may fall any day but I have to drive on summer tires while resolve this issue. It’s a unopopriet risk for me and my family. I understand that I have all right and law on my side but I hope the company manegement will resolve this issue.

Jul 30, 2018
Huge beautiful dealership! Great people. Jonathan the sales manager is very nice to deal with. I recommend it.

Jun 26, 2018
Excellent service here. Love how new it is and how nice the service people are when I come in. Its far from me to drive from Montreal but its worth it for the client service offered.

Sep 18, 2018
very good service from Joey well spoken

Jul 13, 2018
I booked an appointment to test drive a car. I was asked if I wanted to put down a $200 deposit so that the car would not be sold in the interim. I was told the deposit could be refunded at any time. I agreed. The next day $500 was charged to my credit card. I cancelled the test drive and requested my money back on June 29. I still do not have it. I was told it would be refunded on July 3, it was not. Then I I was told I would receive a check at the latest on July 13, I have not received it. I was then told to wait until Monday for a check. I have asked to have my credit card refunded instead of a check and was told that was not possible because the one person able to do it was not in on both days I called. Very disorganized and highly disappointing. I am left with no option but to call my credit card company and dispute the charge. In summation, their "refundable" deposit is a lie.

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