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Saint J Subaru

Saint J Subaru

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4.4 Google Review
664 Memorial Dr, Saint Johnsbury, Vermont, 05819, United States
(802) 748-2000 www.saintjsubaru.com
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Google Reviews

Refresh Reviews 4.4


Jan 4, 2019
Stayed open hours after closing without ever rushing. Professional and knowledgeable, down to earth and fun team. Smooth transaction - all work well together and go the extra mile. Timely and appreciated follow up after purchase. Comfortable, clean, environment. It might be years before I buy a new car, but when I do, I'm going back to Saint J Subaru. Thank you, all.

Nov 27, 2018
We were very pleased with our shopping and buying experience. What we liked most was that we were never pressured by any salesmen or other staff. We did our own research and made our decision to buy, on our timeline without ever being pushed for a sale. Our salesman was available when we needed him, he was very courteous and respectful to us, and he was very responsive in finding the answers to each question that we asked. The entire experience was relaxing and free of the hassles and pressure that are frequently associated with car-shopping.

Jan 7, 2019
We went to St. J Subaru searching for a used car. Our salesman, though new to Subaru, was polite and helpful for most of the day. We agreed on a price, and he brought us the final paperwork, pointed at the final number. Then he went back to his office, and returned, saying he'd made a mistake, and the actual price was $1000 more than what he'd quoted. We wanted to pay cash, and had been very upfront about that all day. He'd quoted us the financing price. We asked to see his manager, Mike. The salesman was apologetic, but the manager was not willing to do anything to make amends for the mistake. Mike claimed that the paperwork was clear, and implied that we were at fault for misinterpreting the price. Obviously, it was not clear, because his salesman also "missed it." The mistake was on their part. Mike did not offer to meet us halfway, or throw in a free oil change or even a Subaru sticker. They didn't own their mistake, and showed no interest in keeping us as customers. We will not be recommending this dealership to anyone. Their customer service was terrible when it mattered most, and we felt unwanted and disrespected as customers. Not to mention they lost a sale based solely on Mike the sales manager's behavior.

Jan 6, 2019
St. J Subaru helped me out big time. My trade in was eating oil like it was candy and it was only a 2017! They got me into a new 2019 Subaru for the same monthly payment and same loan terms as my previous loan. My salesperson, Kalmen, and my Finance manager, Kevin, both worked very hard for me to get me into a better situation. I thank them, and St. J Subaru as a whole, for their hard work. Please give St. J Subaru a chance on buying your next vehicle, you won't be disappointed.

Nov 20, 2018
We found everyone we dealt with co-operative and pleasant. Good spirit throughout! We were not rushed... the pace was good and everything was thoroughly explained.

INDUSTRY BLOGS

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Opening Hours

Mon:8 am - 6 pm Open Today
Tue:8 am - 6 pm
Wed:8 am - 6 pm
Thu:8 am - 6 pm
Fri:8 am - 6 pm
Sat:8 am - 4 pm

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