Yukon Nissan

I can’t stress enough how awesome the team at Yukon Nissan was to work with! While having some mechanical problems on the drive from Washington to Alaska they went above and beyond to help me get back on the road! Everyone there was top notch and a pleasure to work with! I can’t thank them enough!

I felt it was prudent to write a positive review about my recent experience at Yukon Nissan. I've been a Nissan owner for five years. It was a pleasure dealing with Kevin, the previous Owner/Service Manager. I was thrilled to see continuity, and excellent service when Dave took over as Service Manager. He has consistently gone above and beyond for me. Recently, I had a difficult experience with my Pathfinder breaking down. Though I encountered hiccups initially when my vehicle went in for servicing, Dave bent over backwards to remedy a very unfortunate circumstance. I went from tears of anger and frustration, to absolute joy - and that is all thanks to Dave! He absolutely restored my faith with Yukon Nissan AND restored my Pathfinder to working order. To say that it was an ordeal would be an understatement! As a business owner, I recognize that service must remain a number one priority. Dave demonstrated his commitment to service by keeping me informed, ensuring I got a courtesy vehicle, and following up to see how it was running. Really appreciate the outcome of this experience!

Great service and amazing staff! Matthew and Luke were very helpful (:

From the minute I drove onto the lot looking to trade in my vehicle until I drove my Murano away three weeks later, I have received nothing but exceptional service from each staff member I spoke to. Luke, Lee and Dominic's honesty, quick responses to my multiple calls, along with their follow-up was instrumental to me deciding to purchase and join the Nissan family. Finally, my experience with Nissan's service department was top notch. Allowing me to borrow a sweet ride for the day while my Murano was tended to, made my life with two kids so much easier. All in all seamless. I would highly recommend Nissan not only for product quality, but superb customer service as well.

My partner did not buy her vehicle at Yukon Nissan, she got a better deal elsewhere. She was at a local pub and the general manger was making comments about her in a loud enough manner that we could hear. Is this appropriate for the GM? No. There are also rumours that if you didn’t buy your vehicle from Yukon Nissan, then you are not a priority for service. While I understand that they only have two mechanics, my girlfriend has obviously been bumped more than once. Does this really punish her? Not really. It’s all warranty, which Nissan pays not us. Once the warranty is done we won’t be purchasing another Nissan. So who is really punished at the end of the day? Furthermore, is this appropriate for a business based on customer service to do? No. Finally, the service manager is condescending, arragonat, and rude. Not to mention inappropriate towards women. He does not understand the meaning of customer service, nor does he know how to manage. Yet, he asks us to give 5 stars on the Yukon Nissan Facebook page. Does that really make any sense? You delay service and are rude, but you ask for a favour? What? My partner is at a point where she no longer wishes to step foot in that dealership and be treated the way she is. There are also rumours that the service manager used his position aka Nissan computers to obtain a date with a customer. Is our information and privacy safe with Nissan? It would appear not. At the end of the day, Yukon Nissan is not gaining life long customers. Reply to Owner: While I appreciate your concern, unfortunately, there is no such thing as gossip in small town particularly when public figures are involved and things are said in public places. Overall, the point is not to be rude, slanderous, or difficult. The point is, is our private information safe? And after spending a large amount of money, will we be treated with some level of customer service? VIP or not we are Nissan customers. We may not always live in the Yukon or deal with Yukon Nissan, but we COULD be Nissan customers for many years. This type of behavior does not reflect well on Nissan itself. I urge Yukon Nissan alter your business practices to serve those of a small town.