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Avis Car Rental

Avis Car Rental

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3.5 Google Review
Pellston Regional, Pellston, Michigan, 49769, United States
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Nov 19, 2018
Rented a car in the middle of the night at TVC. Unfortunately they gave me the wrong class of car! I called the national customer service, they confirmed that I had reserved and paid for a intermediate sized vehicle and that the Ford Ecosport was indeed a compact class. They told me they noted in the account that I could go to the closest Avis and exchange. So I called Pellston Avis to confirm they would have a car for me. First excuse was they didn’t have a clean ones. Then she asked what I had. I said an Ecosport. She informed me that what I had was a intermediate class. I said well I just got off with Customer service and they told me otherwise, to which she boisterously told me she didn’t care what they told me she wasn’t going to exchange a car for me unless it had a mechanical failure. I called Avis customer service back and told them this and they confirmed once again that I had reserved and paid for a intermediate-class car and was given a compact.

Sep 15, 2018
Absolutely amazing staff and service!! This is the only car rental I will use in northern Michigan

Jul 18, 2018
Most helpful and understanding service I have ever had at a car rental location.

Jul 11, 2018
Avis sucks. Here's why...No cash accepted-stupid. Then they run a credit check on your debit card?! If they would have swiped the card, it would come back accepted or declined, so what is the problem? Why a credit check? I'd rather walk than use these imbeciles again.

Nov 9, 2018
Very polite and easy to work with

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Opening Hours

Mon:10 am - 4 pm
Tue:10 am - 4 pm
Wed:10 am - 4 pm
Thu:10 am - 4 pm Today
Fri:10 am - 4 pm

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