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Hertz Rent A Car

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3.8 Google Review

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4061 Hwy 61 N, White Bear Lake, Minnesota, 55110, United States

(651) 426-9038 www.hertz.com/rentacar/location/unitedstates/minnesota/whitebearlake/mspn02

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Refresh Reviews 3.8

Angela K

Jul 17, 2018

Terrible experience here. I will never ever and I mean ever rent another car through Hertz in White Bear Lake MN. The store front ( size of a walk in closet) absolutely reeks of cigarette smoke. I was told it was the owner who smokes inside his back room/ office. In my opinion this is incredibly unprofessional. The vehicle I rented also smelled like old smoke, especially when the air conditioning was on - which was almost constant as it was 90 degrees out. Upon returning the vehicle, I complained to one of the employees. They came out to the car, got inside and "couldn't smell anything after taking 3 big breaths." This employee also advised that they were "deathly allergic to cigarette smoke." Sooo...this is why you work in a smoke shack? Not buying it. The fob button to open the trunk of the vehicle didn't work. When I made the reservation online I received an email stating the amount due at time of rental. When I arrived, I was told an extra $200 would be held on my card. I've rented other vehicles before from different places and never had to hold an additional $200 dollars. I can see holding something...hotels do it...as well as other places. It was just a shock to have that much money tied up. This $200 was 3/4 the price of the rental! This entire experience was so stressful. I jumped through hoop after hoop to rent this stupid car and was super disappointed. In the end, I was given $50.00 off of the total rental due to the smoke smell. I appreciated this. Let me say the staff were helpful and polite throughout the process, but I am still frustrated over this. If you can find anywhere else to go rent a car from, do it. Save yourself some trouble.

Andrew Taylor

Aug 20, 2018

One of the lowest priced Hertz locations in the North Metro

Rob B2

Feb 20, 2018

Excellent experience. The car was clean and ready upon arrival. Drop off took 2 seconds. Exactly why we use Hertz.

Samantha Barry

May 31, 2018

Hertz gold got me in and out qith a car in under 5mins.

Jason Hawthorne

May 27, 2018

These guys got me in and out within 5 minutes. After hours drop off was a breaze and didn't have any problems with the car or any surprise extra charges.

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Opening Hours

Mon:7:30 am - 6 pm

Tue:7:30 am - 6 pm

Wed:7:30 am - 6 pm

Thu:7:30 am - 6 pm

Fri:7:30 am - 6 pm