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Refresh Reviews 3.6


Jan 14, 2019
The lady behind the counter was short-tempered,,, she exclaimed Oh-God behind my back which is unprofessional. She should have kept in mind as a non-US I am not familiar with their rental procedure and should have showed courtesy to customer.

Oct 21, 2018
Checked in as a Gold Five Star an hour before my reservation just to be safe - over 40 minutes about 12 others that got in after me were processed as fresh reservations as walk-ins before I had to go and check in again - and then waited 20 more minutes. So much for early check in or benefits of gold membership.

Oct 29, 2018
So we actually rented from Dollar in here - I think it's partnered with Hertz, on the lower level. We paid an extra $2 for a premium car instead of economy and ended up with a pretty cool SUV instead of the usual non descript cars. For 10am-10pm on a Saturday from NYC, our total rental cost was roughly $60 - super economical and so worth it. No one tried to upsell us anything like insurance or GPS, it was no frills, super quick, hassle free and straightforward, no extra charges or hidden costs. Easy to find, well staffed, great quality car. We drove 150miles and just paid an extra $20 to fill up the tank before dropping it off. All in all, a brilliantly easy and stress-free experience, thank you.

Sep 13, 2018
fast service , good car , but charge me fuel purchase option after I told them “ I will fill it up. “ They charged me 60 bucks !!! I filled it up when I returned it. but they didn’t give me refund. —> I sent them email few times but they don’t give me proper answer. After I called them directly then they refund FPO fees. I have used Hertz service for several times when I visited New York , but I visited this Hertz office first time. Other Hertz offices in Manhattan didn’ t do this kind of service.

Nov 5, 2018
Very convenient location, best prices in Manhattan and friendly/helpful staff.

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