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Enterprise Rent-A-Car

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4.4 Google Review

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31981 Ford Rd, Garden City, Michigan, 48135, United States

(734) 525-9550 www.enterprise.com/en/car-rental/locations/us/mi/garden-city-2029.html?mcid=yext:245709

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Refresh Reviews 4.4

Sarah Orzel

Dec 20, 2018

Everything went great! Excellent staff, great customer service. The real reason for the 3 star rating was the fact that the insurance fee which was not at all mentioned at the time of reservation, was close to $300. I was quoted with an employee discount at about $370 and paid a few dollars short of $600. At that rate, I would have just taken an air plane. So if you're a first time renter, be aware of the hidden fees! EDIT AFTER TALKING TO THEM- They are going to refund my money for the insurance I did not require. I am raising it back to 5 stars.

JOSEPH SCHORK

Dec 4, 2018

ROCHELLE & ASHLEY WERE GREAT TO DEAL WITH AND EXTREMELY EFFICIENT. THE WHOLE STAFF IS VERY PROFESSIONAL AND GENUINELY CARES ABOUT HELPING THE CUSTOMER. I WOULD DEFINITELY RECOMMEND THEM FOR ANY OF MY FUTURE RENTAL CAR NEEDS.

Kayla Marie

Oct 31, 2018

I recently rented a car through your service for the week. When I had originally reserved the car, I had been quoted for 383. 60. I knew that there would be an additional charge for the additional drivers ahead of time, so that was no shock. Where the shock came in, was when I was informed there would be an additional deposit charge of $250, that would be refunded at the return of the rental- which brought my total to $856! We also opted for insurance, which was charged separately for 5 dollars. Which we were told was the amount total. Fine. The free upgrade was nice, but here’s where I get angry. I returned the car at the agreed upon return date, and when I inquired about the refundable deposit going back onto my card, I was told that it actually covered the damage waiver! Myself, and the 2 other adults I traveled with were flabbergasted. We were all under the impression that I would be receiving a deposit upon our return. Which is exactly what we were told would happen. I feel absolutely swindled. And angry. I worked very hard to be able to rent the car, and then to spend the extra money that was required, seemed worth it because I would be getting my refundable 250 dollars back. I am disappointed, and I plan on telling everyone I know who needs a rental to go through another company because I feel cheated and lied too.

Carol Bester

Dec 23, 2018

Great service, as always. I have been using Enterprise for years. I really value their convenience. They really do pick you up.Thank you for years of great service.

Liz Baldwin

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