Enterprise Rent-A-Car

Great service. Fast. The associate was nice, friendly and has the greatest personality. She made it easy check out. I missed the cut off to bring the car back by 1 min. I was told I,could return the car where they have a night drop. I did so and they (Enterprise) handled the rest after I told them where i returned the car and time. I got proper charge and nothing more. Great Excellent service and vehicle. I will rent from them again and at the same location.

Enterprise deserves no stars. Or if possible, negative stars. I only chose one star because this program would not let me post my complaint without doing so. I attempted to rent a car on November 1st. I made the reservation through my employer at least a week prior. When I arrived I was told that they did not have a car available even though they acknowledged that I had reserved one. This made no sense to me as I walked past several cars in the parking lot and saw cars in the overflow lot on my way in. I was told that I would be contacted by noon regarding having a car available. When I had not received a call by 13:30, I called the Broadway location to inquire. I was greeted rather hostilely even though I had not done anything wrong. I was asked to whom I had spoken. Since there were only two young ladies in the facility when I arrived that morning, if I wasn't talking to the person with whom I spoke that morning, then I was speaking with the young lady that sat and listened when I was there that morning. She then rudely told me that if I didn't get a call at 12:00 then they still didn't have a car. I told her that I didn't understand why that would be since I had made a RESERVATION long before actually needing the car. I then asked if there was a remedy such as contacting another Enterprise facility and borrowing a car from them. She stated that all other facilities were in the same position, and could not rent me a car. I became exasperated and stated, "I'm stranded." She replied, "I guess you are." She then told me that I could try renting a car from one of your competitors. Which is exactly what I did. I rented a car from Thrifty. When I arrived at the airport to pick up the car that I had rented seamlessly and which was waiting on my arrival, I noticed that there were what seamed to be 20+ cars in the Enterprise spots. I felt lied to and devalued as a customer. This entire episode is bad enough, but this is the SECOND time that I have reserved a car with Enterprise at the Broadway location only to arrive on the date of pick up, and be told that the car was not available. The last time that it happened the young lady (not one of the employees present on 11/1/18) was extremely apologetic, and attempted to make it right by calling another customer and asking that he return his car earlier than expected. Otherwise I would have missed my cousin's wedding. On another occasion that I rented from this location I was delayed because that same young lady was the only employee that showed up to work on time, and not only was she handling the rentals for multiple customers at the same time, she was washing cars in her dress and heals! I have not seen her at this location in a while, and can only assume that she quit out of frustration. With this most recent encounter I felt lied to and devalued as a customer. I have been a fairly consistent customer. This summer alone I or a family member has rented a car from this location four times. I had even encouraged my niece to purchase her first vehicle from Enterprise. All of that changed on November 1st. I will NEVER rent a car from Enterprise again. I will encourage my family members to NEVER rent a car with Enterprise again. I will also be contacting my HR department to inform them about how Enterprise treated me and encourage them to change the vendor with whom they do business as I rented this car through my employer. Veronica L. Williams, M.D

The staff here is awesome and very professional my visit with them is always pleasant

I am currently sitting on hold listening to the commercial that states Enterprise loves to go the extra mile! Really... The worst experience EVER!! I booked a reservation downtown because there are no cars at the airport, only to be told after being half way there that there are no cars available until Thursday and would I like to be on the waiting list. At least read the reservation to know that the car is reserved for Monday through Tuesday. Not one ounce if empathy or extra mile service, I was only told about their issues and how busy they are from both the rep and the manager. Hello... I have a person stranded in Little Rock, who has to Uber to meetings around Little Rock today with luggage. What a way to start the week!

Every time I go They have new rules but It's always the customers fault. Show me the paperwork. I need a utility bill if I use my debit card. If I use my credit card and I am not driving you are going to charge me an extra fee every day? I am not going back... I have been using Enterprise since 2000. Very disappointed.