Fox Rent a Car

DO NOT rent from this company if your life depends on it. If I could give 0 stars I would. We wanted a cheap car rental option and this is the one we went with. The car was infested with roaches and tiny bugs that bite. We were eaten alive and itchy within hours of picking the car up. We are in a tropical place so that is understandable but the customer service that ensued ruined our vacation. They ultimately charged us for the full term of the rental, wouldn't let us drop it off early, wouldn't pick it up without charging us $50, and were completely unsympathetic. We were stuck and couldn't get around while we waited for them to tell us that they didn't care that they gave us a car with biting bugs in it. We had to rent an additional car from another company. DO NOT RENT FROM THIS COMPANY!!!

It was fine. We booked a mid size SUV but i guess because of the availability at the time of rental they gave us Nissan full size SUV at the price of Midsize. Well hope to rent a newer vehicle in future from you guys :)

My husband and I are on our honeymoon and we flew into Maui yesterday during the day. We picked up our car and drove it to our hotel to check in which was 45 min away. We went to go out later that night and when we got into the car I saw two bugs crawling all over the centre console. The light in the car did not work (of course) so we we used our cell phone to shine a light and there were at least 20 bugs (two different kinds) and they all went running. We both jumped out and were horrified. Even writing this review is making me itchy. We then took photos and closed the door and did not proceed to go out that night and went into our hotel to have a much needed drink. They must only come out when it is dark as we did not notice anything during the day. At this point we had only had the car for 5 hours and we took it from the rental company to the parking garage at the Kaanapali Hotel. My husband got up at 7:00 a.m. this morning to be there for 8:00 when it opened to return the car. They made him speak with Fox on the phone which took forever. We rented the car for 6 days and they would only compensate him for 5 days. This company honestly wouldn’t give him back the money for one day after we had to drive all the way back and return it, waste tons of time on our honeymoon and deal with something that is unacceptable!!!!! It’s disgusting and unprofessional. We rented a car on Oahu and the Big Island with a different company and had no issues at all and nothing but professionalism and the cars were so clean and in great condition! Most importantly no bugs! Needless to say I am still waiting for my husband to get back which is now going on 4 hours and he is being shuttled back to the airport to be picked up by another car service that he is now renting from. I would have gone with him but I couldn’t get back into that car. NO ONE should ever have to deal with this on their vacation OR honeymoon! Plus, such bad customer service. The money for having the car for one day was not a tremendous amount but it is about the moral of it. They should have went above an beyond and should have fully compensated us! Plus they should have saved us time and did this fast! Especially with all the pictures we took! Stay away....what a waste of money and what a waste of precious time. Rob and Kristy After looking at other reviews, I googled what a baby cockroach would look like and I believe that is what one out of the two different types of bugs were. Here is the pictures zoomed in on like one of of 20 so you can be the judge.

Very helpful and nice staff. Not shiney new vehicles but good prices. In and out fast. Great choice for a maui ride

The reviews scared me a bit.. But we had no problems. No roaches. I will say huge roaches are common on the island. Next time we come I will definitely use them again. Shuttle drivers nice..