Caring Heart Home Health Agency

First, I must say that the 5 star reviews are both employees and relatives. Melissa is actually the first point of contact I had with this agency. I must say that I am truly appalled at the lack of professionalism from this agency and should you choose them, have the background of the Homehealth Aid checked. Especially if her name is Nikki that supposedly has 15 years of experience. I will first start by saying that the Nurse that was supposed to come and open the case did not come as scheduled and when I called to find out when she/he would arrive (several times)I kept getting told that they would call me back only to not be called back so I called and informed them the importance of keeping the lines of communication open for the sake of my loved one and my schedule. So, after wasting a whole day waiting for the nurse to arrive he finally did (early evening)but I will say that he was nice but was rushing through the paperwork process which makes it hard for my loved one who has some brain damage due to a stroke to understand everything. Here is the worst part, the next day, the Home Health Aid comes and is informed by my loved one that she is too early (which is a good thing for most people but not my loved one due issues with insomnia and having been taken advantage of by a few past Aids in Regards to her schedule) so apparently she didn't like being told she was too early because she told her that she was going to step out and make a phone call and return and she never did. I then receive a phone call from this agency saying that that the Aid called and told them that there was teenagers in my home and weed on my table. I was livid as #1 we are a Christian family and no one in my home has anything to do with weed or any other drugs and there were no teenagers or kids here so for that woman to tell the agency a lie like that something has seriously got to be wrong with her and I would worry about her being entrusted with my loved one. I usually don't put my personal business online but it is worth it to me if I can help protect someone else's family from someone that is supposed to be a Caregiver that is delusional and doesn't want to work. There will be an investigation and I'm totally ok with that as we have nothing to hide. We have had caregivers and nurses in our home 7 days per week for the last 13 years and any and all of them would tell you what an upstanding DRUG FREE, clean and respectable family we are so I'm not worried about anything and I am thankful to God that he that we were made aware of this person and her delusions before she was to be in our home daily.

Caring Heart is an extremely appropriate name for this agency. The nurses are the best and they truly do care about the patients. Plus the office staff will do everything they can to help you.

It's a great place. Everyone gets cared of.