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West Steel & Plastics

West Steel & Plastics

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3.6 Google Review
1252 Lander Ave, Turlock, California, 95380, United States
(209) 632-9900 www.weststeelinc.com
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Google Reviews

Refresh Reviews 3.6


Jun 29, 2018
I certainly hope that my experience with this company is unique and out of the norm, but I've tried 3 times now to order 20-foot sticks of square tubing and have been told each time that they don't have the size I'm looking for in stock. That normally wouldn't be a big deal, but each time I've tried, they've told me that they were putting it on order and it should arrive within 7-10 business days. I left all of my contact info and was told they would call back with an updated price each time, and never received any calls. Each time I called, I was told that the material was never ordered, and they would put it on order and call back with an update. It's now been over 3 weeks since my original order (that they have no record of, but I've placed 3 times) and their claim is that they still haven't ordered the product I requested. I politely voiced my displeasure over the phone during this last attempt, and the gentleman on the other end was very understanding. He even offered me his boss's direct number to try to get it straightened out. I told him that wasn't necessary - sometimes people just have to voice their displeasure a little bit and get it out of their system. Was this experience a bad one? Yes. Has it killed any chance of me doing business with them? Probably not, I'll just make sure I go in person to place any orders on material that isn't in stock.

Jun 11, 2013
Female receptionists are friendly. the two males that worked the office today (6/11) have very poor customer service skills, they will not look at you when talking to them making you feel like they have no respect or value of their customers. one was also rude over the phone. they have lost our respect and business.

Aug 21, 2015
My father and i have done business there for over 30 years.they have plenty of metal and whatever u need they will get it for u.

Nov 29, 2017

Jan 15, 2016

INDUSTRY BLOGS

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Opening Hours

Mon:7 am - 4 pm
Tue:7 am - 4 pm Open Today
Wed:7 am - 4 pm
Thu:7 am - 4 pm
Fri:7 am - 4 pm

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