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Paradise North Pools

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3.5 Google Review

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380 Townline Road East, Carleton Place, Ontario, Canada

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Refresh Reviews 3.5

Dean Smith

May 5, 2018

The company did a good job at installing the pool. They showed up when scheduled unless weather interfered and were reasonably priced. Their landscaping and interlock did not live up to their promises or expectations. After a few weeks I called, as I was instructed to do, when and IF I saw any pooling of puddles. I had no response to my concerns regarding the landscaping. Now about 2 years later most areas of the interlock around the pool shifted, in many areas 2 inches and more along one entire side. I believe they are competent pool installers, just not qualified landscapers.

Michelle Girdwood

Jul 15, 2018

Please think twice before going with this company. Glenn the owner is impossible to deal with and makes excuses all through the project. He blames his staff for his incompetence. We hired him because he promised it would be done by September he ran into money problems and couldn't get it done. We ended up firing him and hiring another company the following July after we got fed up with his lies and excuses. Our yard was a mess plus we had to take endless days off work to be on site to supervise because Glenn was never there and there had been damage done to our property by their crew. The pool was never finished as he couldn't deal with the water coming up under the liner.

Chris McMahon

Nov 8, 2017

Dealing with this company was and is awful, I would never recommend them to anyone. They seem friendly at first, very eager for my business but when it came time to install the pool we got the run around for 3 months. The whole process was a fight. We were being promised every week this was the week for installation. The owner was rude made us feel like his time is more valuable than mine. He had an excuse for every delay weather, product provider his team etc. The company wanted full payment before the job was finished thank fully we did not pay until the job was 100% done. We are currently trying to get the company to come back to fix the pool bottom as promised. We are going on 3 months of unanswered phone calls and emails. Wish we never dealt with Paradise North Pools.

Brandy Ann Cameron

Jul 9, 2018

Excellent people and great service!

Philippe Tessier

Sep 1, 2017

Great help. Easy to talk to. Answers all your questions good knowledgeable people.

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