Chloe’s nails & spa

I went for a pedicure. They were in a rush. They did not follow the steps for a proper pedicure. They just applied scrub and told me to put my feet in the water. I kept telling the girl who was not able to understand English at all that she need to remove my dead skin properly which she clearly did not. I agree that I did not have an appointment I was a walk in and if they were busy or had any appointments booked they could have told me to come some other time. When I left I called them that I was not happy with service the lady on the phone was rude and she said come right now but I had to get to work and wanted to book some other time but she kept saying come right now. I was not looking for a refund. I paid $42 and I expecting monies worth. I will never go back to them and I do not recommend this place. Please avoid this place if you can.

Went there for the first time, they were super friendly, professional and most of all accommodating.

Always love going here, no salon is ever the same

This is the first review I have ever written.. I am extremely disappointed about my last service here. Keep in mind that I have been a loyal customer to Chloe Nails for 3 years. Dan is my original nail tech who I adore so much, I have nothing but nice things to say about her. However, Anna who is the manager of the shop was the one who helped me last. I booked an acrylic nail fill 10 days ago. During this service I showed her a photo of what design I wanted. It wasn’t too intricate. I asked Anna if she had the colours and she told me I had to look for it. It was so impolite but even then I looked through what felt like 100 colours. I figured out later on that she didn’t feel comfortable doing the design I wanted. She told me she’d try. I felt bad and told her “it’s okay, I’ll just get plain black nails” during this time there were people coming in who had bookings.. I felt rushed through this service and completely disregarded as she was helping two people at once and they were waiting for her to be finished. Could you imagine if I wanted the original design? But to sum it up.. the black i asked for are a dark blue in the light. She told me “it says black on the bottle.” I said “they don’t look black, but you know what it’s okay.” I left the shop because she was already helping someone else and I would’ve had to wait until she was finished to get a colour change.. Only 10 days later one of my nails is already broken. My real nails aren’t glued properly to the acrylics and the top coat is faded and gives it a cloudy film. I came back into the shop to get them removed and she says to me “it’s $20 for removal” I was taken aback by her response and told her that I actually want a refund on my last service and that I was extremely unhappy. She started to defend herself and tell me that I’m really picky. She continued on to say “if you’re not happy then go somewhere else.” I’ve never been so appalled by a “business” before. Especially from the Manager of a business. I have been going to Chloe Nails for 3 years. I have built such strong relationships with the people here and I have always been happy with my service. I don’t need my nails done but I’ve stayed loyal because I genuinely wanted to support them. So to be treated the way I have. It’s completely uncalled for. Anna’s last words as I walked out the door “thank you, never come back.” The whole time I never raised my voice. Never acted out of character and this is how I was treated.

Anna and her staff were kind. The nails turned out great.