My friend/Neighbour offered to treat us to a deluxe pedicure and nail set, which I was thrilled about and very excited. She suggested Candy Nails, saying that was her old nail place and she missed going there because of how thorough, clean and reasonably priced they were. When I went online to find price list and Check out the website I did not find anything but a Facebook page which didn’t show any prices just a sign that said 25% off from February 2021. Sadly I got the cringe factor upon walking in and seeing the nail polish at the front of the shop. Most of the colours were separated, dry and crusty looking. I like to give places benefit of the doubt before judging, my instincts were correct. We were briefly greeted then shown to our station after picking the colours (they didn’t have a swatch for regular colours) Making good use of the massage chair, my hand kept getting stuck to something that was dried sticky on the side or the remote. A woman came in about 10 mins after us sat beside me was in and out in about 30 mins, they knew her name and were very kind to her (maybe she’s a regular) our pedicures took roughly a hour my friend was even longer.
I found it strange that the woman doing the pedicure was all over the place not really any flow to the pedicure at all, did not start washing my feet first or put the cuticle soften on, used the sponge scrubber to clean my feet which was really filthy and I still have a lot of callous on the heel of my foot. The women beside us got metal blade, my friend requested it and they told her she would get cut because her feet were to soft. I was actually in quite a bit of pain because she was using the cuticle cutters to clean the side of my nail bead, which I could not express to her because of the language barrier (my big toes are red a throbbing still) when it was time to do the polish she never separated my toes so of course they were touching and few toes have blemish on them as well the polish was almost empty which didn’t make for a smooth finish. She finished and smiled and then just walked away and left me in the chair. I immediately alerted another woman who noticed the blemish and actually separated my toes and then added acetone to the polish and gave me sandals showed me to where I was going to get my nails done, my neighbour got the same polish colour and it took an additional 20/30mins to apply which they did not give her sandals to come over to her station. After being there for over 2.5 hours I started noticing that the girls would start and the other woman who fixed my
Toe polish would go and finish or “fix” the others jobs. I do feel for the her, as it was seemingly causing her a lot of stress and to be rushed which made a relaxing experience very uncomfortable. My nail set looked good but some of the chemicals were burning a lot on my nail beds and I was kind of fidgety which cause her to cut me ( I noticed later I was bleeding a wee bit)
I get the sense that the manager is possibly the only one certified which would be fine if we were told prior that some of the employees were trainees or not 100% certified which should have reflected on the price, I would never pay $50+ dollars for a bumpy, confusing and painful pedicure EVER! I would like to give them another chance if they can fix my polish and be more clear and consistent with procedures, pricing and Credentials not just from my own experience but because of my neighbours who still had so much skin on her big toe but another women’s commenting more than once that she was hurting her during the pedicure which is just
Dangerous