OK Tire

I made an appointment with OK Tire last week to get my winter tires changed over. I arrived early on Friday and dropped off my vehicle with the understanding that the work would be completed that afternoon. I phoned them twice towards the end of the day to confirm pickup. The guy on the first phone call was quite evasive and dismissive when I said I was running late but would be there on or around closing time. He couldn't guarantee anyone would be there so I took my chances. I called again to confirm I would be there to settle the bill and pick up my car. This time I got a different person and he assured me he would be there when I arrived. When I got there I was told that they had "forgotten" to complete my tire change over! I don't understand how I got forgotten as I had spoken to a minimum of three people in the process of the day. How does a company forget about a vehicle sitting in their parking lot - especially when they had my keys? I know that mistakes can happen, however there was absolutely no effort from the staff to rectify the situation. It was Friday night at closing time and it was very apparent that these staff just wanted to go home and seemed to have no problem leaving me high and dry due to their mistake. I feel that, as this was OK Tire's mistake, there should have been more effort to keep their customer happy but nothing was offered up other than an apology and a suggestion to book in next week. Due to their lack of customer service, I ended up booking my tire change over at the competitor in Redwater instead. Had I been treated with more respect (or at least some eagerness to correct their mistake) I probably would have overlooked this. As a result OK Tire Redwater has lost my business as well as a future wheel alignment that I planned on booking with them.

Had a tire repaired on a Semi, very quick, friendly, and very reasonable rates. Highly recommend their service, other tire shops could learn a lot from these guys. Thank you

Made an appointment nov 2for a tire change on sat nov 6 was told 1 appointment left for noon. Dropped off early not even in the system.for appointment need better front desk. Could have had this done Friday thought local my bad..

Always have a great experience there.

Great prices fast and good work. Friendly and helpful staff.