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Lily & Roo Nail Salon - Non toxic & Vegan

Name: Lily & Roo Nail Salon - Non toxic & Vegan
Address: 2575 W Broadway, Vancouver, BC, V6K 2E9, CA
Telephone: (604) 558-2155
Price range: $$$

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4.5 Google Review

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2575 W Broadway, Vancouver, British Columbia, V6K 2E9, Canada

(604) 558-2155 www.lilyandroo.ca

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Refresh Reviews 4.5

T T

Sep 25, 2021

Such a cute and clean place. Love the ambience. I felt relaxed and enjoyed the calming music they played. I usually feel rushed and uncomfortable in nail salons but this one was super great. I wanted a toxic free polish as I don't like the string smell of most polishes. The staff were super friendly and sweet and I really enjoyed my time. Loved the extra hand massage at the end which was a nice surprise. Definitely will be back!

Danielle T

Sep 5, 2021

This salon is beautiful and welcoming. It didn’t feel rushed and was a great experience for a pedicure. I love that it is non toxic and I will most certainly be back. The only thing I noticed that after one week, my toe colour faded considerably. About half of the brightness that it originally was. Either way, I will be coming back again to try this lovely salon, and I’m hoping it was just a one-off.

Gwenna Cole

Nov 21, 2021

Awesome nail salon with exceptional attention to detail. My pedis look perfect for weeks

Jenna P

Sep 3, 2021

Worst experience I have ever had at a nail salon! Left nearly in tears over how my nails looked and the way I was treated. I booked a combo gel manicure pedicure service last minute after seeing availability on the website. The salon is very simple, no professional chairs or footbaths for pedicures. The pedicure was okay, although they didn't work on the skin of my feet much just painted my toes. Afterwards they started filing my current gel nails and soaking them in acetone. She then cut my nails way too short. She told me I'd have to pay extra because these are difficult to remove Halfway through removal she said she could get all my old gel off because it was hard gel. For this reason, she said she said my nails wouldn't look good if she continued with the service and painted gel over them. At this point they looked scratched up and half done, but she recommended I go somewhere else where they have better tools to remove it and put new gel on. I wish she told me this when she first saw my nails before starting, which clearly had a thick layer of gel on them. When I suggested making them look a bit better, she rudely brought up how I booked my appointment last minute and was wasting her time. Even after admitting that the removal was incomplete and I would have to go somewhere else to finish it, I was charged $20 for removal and $65 for the most basic pedicure ever. The nail tech was blaming me the whole time even though it was their fault for not properly consulting the nails before removal and not having any electric files. I left with ugly unfinished nails and felt terrible after having to be in such a hostile environment.

Whitney T

May 28, 2021

Arrived a few minutes late and came in for a custom gel manicure and regular pedicure. I felt so bad for being late, but not once did I feel rushed by the staff. Service was impeccable and I truly felt pampered. The attention to detail and care was outstanding. I love my nails and I will definitely be back.

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