I DO NOT RECOMMEND! TERRIBLE CUSTOMER SERVICE!
So much for supporting local. 👎👎
-Garbage on the floor.
-Staff unenthused with a walk in looking for a nail fill and gel polish. Also looking to book another 2 services.
-Staff unfriendly
-No safety (Covid measures) other than a mask.
-Sandwiched me between 2 other clients. (There were several other stations available) We were less than 10inches between each other. In today’s world, a little bit of breathing room would be good.
-Insulted my choice of existing nail look
-When I was asked what I wanted, I said “the same as what I currently have”. Staff proceeded to insult my choice (should’ve walked out at that point!)
-no further communication from the nail tech until I had 4 nails filed off, then tells me they can’t do what I want! Tells me “it would look stupid”. Again with the insult!
-when I asked why they didn’t say that before they took all of the prior nail off, got no real answer.
-they said they have to do a whole new set!
-I have been to many nail places. I have never been treated like such disregard. I have been “up sold” many times before, but not because they filed most of my nails off to force me a new set.
-when asked what they were going to do to fix the nails they removed. “Nothing” was the response.
-I walked out! Never to return.
-hoping to find a respectful, reliable and friendly local to Sooke nail tech!
