De'CoCo Nail Spa

I made an attempt to book an acrylic fill with this salon over the phone and was told they have openings. I came in to the salon and received a very cold greeting from the young lady working the front desk (Sarah). I inquired about any openings and was told there were none remaining. I asked about future openings and was told they have one the next day at 1pm. I stated that I would be at work during this time and asked if there are any other openings this week. I was told (with a tone of irritation) that there were no other openings this week. I then asked about the following weeks openings and got a short response that there were none. I then asked how long an acrylic fill typically takes. I was told (once again the poor tone) 45 minutes to an hour. I stated that I could make that work and would like to book the 1pm time slot that was offered (the “only” available time slot for 2 weeks). I was then asked for my name and phone number and then told I have to pay a $40 deposit to book the appointment. Of course this came as a surprise to me as this policy is not on their website, posted anywhere in there establishment, or provided over the phone when you call to inquire as a new customer. I stated to Sarah that I was not told this over the phone and asked when this policy was put in place. She stated that it was “new”. I asked if there was a manager available and a woman approached to explain (rudely) that new customers never show up for their appointments so they had to start charging a deposit. I explained to her I understand that however the policy is not listed on the salon’s website nor was it provided when I called several times to inquire about appointment openings. She stated that whoever I spoke with over the phone would have no way of knowing if I was a new customer. Therefore they would not mention the new deposit policy. I explained to the woman that I made it clear over the phone what service I was interested in and was never surveyed about whether I was a new customer or even provided any pricing. Before exiting the salon I asked Sarah the name of the woman whom I was just speaking with as she had walked away, to which she replied that her name was “Anna”. I asked Sarah if Anna was the manager and she made air quotes with her hands stating she’s in charge. I closed with asking Sarah for her name as I hadn’t gotten it yet. I find it important to mention that I maintained a respectful inquisitive tone throughout this entire exchange which lasted about 5 minutes. They claim that this is a new policy for “new customers” but unfortunately for them I have insider knowledge that this policy only applies to certain “new customers”. I would respectfully decline and move on without a second thought if they applied this practice indiscriminately to all new customers but they do not. I’ll leave it to the “new customers” affected to decide why that is. Oh and if you’re wondering, yes, yes I am.

Had Tracy for my manicure. The nicest and most gentle technician. I am new to the area! Can’t wait to come back.

Receptionist is very rude, hung up on me on purpose. Said I will be blacklisted from the salon for moving or changing appointment more then 3x’s when this was my first time having to move my appointment. The VM did not pick up to notify any one so I called and called and I get a very rude receptionist! It does not at all have a friendly environment. Definitely finding a new place. Don’t recommend.

I visited this salon today for the first time and had a great experience! I got a dip manicure and it turned out beautiful. Tee did a great job and was very nice. I will definitely be going again and recommending this salon to others.

I really want to like this place. As much as I hate to say it each time I've visited it appears that they don't feel I deserve the same treatment as other customers although I pay the same amount and tip generously. I make an appointment I have to sit and wait. I ask for specific people to identify who I would like to become my "person" and I'm given the same person each time even after I ask that I not use the young lady that services me. I've never been offered a beverage, candy but even one around me is offered. This has happend several times. My feet are stuck in cold water. I can't belive I have to ask for hot water and the receptionist is rude, and sarcastic. For $50 for a basic pedicure I expect better service. I understand this is the second location for the owner but if my money isn't needed I'll be sure to spread the word to people like me we are not welcome even if we can afford the services. On the good note, this is located near my home and I've seen that they have the ability to to good work to bad they don't treat all of the paying hard working clients with the same respect.