I'm the type of person who's used to quality nails .. I like them to be done nice and look a certain way. Lord knows that if we weren't going through a pandemic I would have gone somewhere else but desperate times call for desperate measures and after my time spent there I realize I was better without. I wish I could rate this place a 0 but the single star is for the owner or what seemed to be the mom who was a very kind upon my arrival.
As i went to my chair the lady doing my nails (I believe one of her daughters) were set to do my nails. She was on the phone and didn't even stop to greet me or say hi once. After her phone call she proceeded to do my nails. I asked for the overlay on my nails not to be to thick but thought she would use her own judgement to know that I didn't want my nails to be thin to the point where the would've broke the next day.
Two nails required a tip but one nail was completely broken off. She recreated the one that was broken off super thin to the point where if I hit across something it would've broken off immediately and thought that kind of work was okay. I had to ask her to add another coat and even then, it was the thinnest I've ever had my nails. After putting an overlay of acrylic on all of my nails she started to shave them down but shaved one in particular where a part of my real nail now came to show at the surface.
When I brought that to her attention that my nail was showing (implying that I needed more acrylic) she gave me a bogus excuse as to why it was like that and caught an attitude. I used to be the type to let nail techs do whatever they please but if I'm paying you I should be able to have my nails done the way I like it.
At that point we went back and forth with me trying to figure out why my nail was already lifting before I left the place. Clearly she was just inexperienced . From taking the previous shellac nail color off, to applying the acrylic, to shaping the nail, it was all so hurried and I would never go back. The only reason why my shape is the ONLY thing that is okay is because of my lady who previously did my nails before. Otherwise, my nails would've been completely jacked.
While in our conversation I had said the customers always right and I understand that doesn't go for every situation but I wasn't rude nor was I disrespectful. I just asked her to do her job. I said that in the sense that you're running a business .. there's a certain way you do and do not act. This is how you lose customers. I'm surely never going back and you best believe my friends aren't either.
The owner (her mom) wanted to pass me off to what looked like her sister but at that point I was done and ready to leave. Didn't end up having to pay for my nails as she "refused my service" lol. Dont go there, not worth it. The owner was friendly but they need to be more professional and work on their craft.