With 24 hours before my scheduled pickup, I received no response from Adam in dispatch who wanted to delay pickup 2 days later which is unacceptable. Paid a $250 deposit (with 5 days advance notice) which is contradictory to their website because Patrick ensured me that weekend pickup was typical AND he had 15 reservations for my route to Florida from Vegas.. When I asked about weekend pickup, his response was "what's a weekend?!" but reality spoke and there was no pickup. Furthermore, dispatch not only didn't answer but their voicemail box was full so I left a message at Patrick's office and his cell phone that I was concerned. I wrote an email to cancel my request and request a refund if I didn't hear back. They clearly don't work on weekends and lied to get a deposit. Wasted my time and money in having to find another transport. Unreliable and untrustworthy! 2/23/2023 update: I made a dispute to my credit card company and asked Adam to issue a refund for my $250 deposit which he