PLEASE DO NOT GO HERE I feel really awful writing a negative review because the staff here are generally super nice but the way the manager has handled this is unacceptable. I went in for a blonde balayage with fairly healthy light hair with some split ends, I left with choppy destroyed orange tone hair. I went back the next day, and was clearly not happy with it, after putting in more bleach and then toning it was honestly worse than before. My hair destroyed, I went to another salon to get it fixed. Unfortunately the only way to fix it without having my hair fall out was to cut half of it off and dye it to my natural color. I went in wanting long blonde toned hair and by the end of the week I had a dark bob. After going in to talk with someone about a refund the manager called the next day and refused, I sent her the pictures of it and she said that I should have come to them to get it fixed (which I did the second day there.) Terrible customer service in management!