The negative ratings you read here are sadly and scarcely accurate. I will say that Basma has a good heart and her vision for her company came from a good place. As a burn victim survivor I could see where she would want to make sure that other people could live their lives, and have a quality of life regardless of having scars. She has left her compamy and cast them before swines. I know that this may sound harsh, but it is true. I was approved to have my daughter who is under the age of 18 to have a procedure done. I had already got permission from a doctor to have the procedure, the clinic lied and stated that they would take on the case. For months I had to go back and forth with them because they did not want to take on the nature of the case because her age. I was promised that they would do the session by one of the senior management team members. The senior technician when we did the consultation virtually was very unprofessional and has a terrible bedside manner.