I went in for a body wave and low lights. For the body wave she used small perm rods and instead of giving me low light (streaks) she just dyed the roots of my hair. I showed her and the owner, Caroline, a picture of what I wanted and I kept showing this to the stylist as I was starting to get concerned. Last came the haircut and she chopped all of my long hair (half way down my back) off as short as above chin level. It will take me years to grow it back. The perm was so tight that it's just frizz. The dye she put on my root area turned out orange in colour. The hair was chemically burned so broken right down to the roots. When I run my hand through it, it feels like a man's stubbly 5'oclock shadow. I contacted the owner, Caroline, the next day and cried on the phone to her. I asked for my money