This was my 'go to' hair shop for a dozen years, and I was always satisfied (as I think they were to have my business.) When the pandemic lockdown ended, their reopening process was haywire, the owner was dismissive--bordering on rude--and I've never returned. Oh yeah: I had always been pleasant, I never failed to tip, and I'd been a loyal referral source by word of mouth for new clients. So, zero stars awarded...like the zero f***s they gave about keeping my business.