Moved to Parksville in December and found some major issues with poor drainage in our backyard and the perimeter drains. Called roto rotor to see if they could help out. They sent Shaun out to consult with us on what our options were. He quoted somewhere in the 9 thousand dollar range to fix. First he informed me that he needed to check with the city to confirm we were hooked up to the storm drain and he would get back to me with a written quote. Just after Christmas we called roto rotor again to inspect our perimeter drains as lots of water was accumulating where it shouldn’t have been. The gentleman who came out was very nice and told us we needed to fix the perimeter drain on one side of the house. I told him that we were waiting on Shaun to give us a quote and he told us he would update Shaun on the issues. It is now the middle of February and we have not heard back from Shaun and the backyard issues have been rectified without the help of roto rotor. 15 k lost. Unprofessional.