Jane Don
no follow through
A year and a half ago during our kitchen remodel, our contractor brought in Jeff from Cassidy's. Jeff was awesome! He went above and beyond, and he called to let us know when he was running late. Based on that experience, my husband contacted Cassidy's for a bathroom plumbing issue last week.
Unfortunately, Jeff was not available so Justin was sent. He spent a couple hours and did part of the job and left at 5:00 saying he would be back the next day. At this point, we had two bathrooms torn apart for the project. Justin didn't show on Tuesday, so my husband called him. Justin said he got tied up and that he would come Wednesday morning. On Wed. afternoon my husband called the office and was told that Justin was loading our materials and would be right over. No show. Thursday, again no show. On Friday my husband called and also texted Justin -- no response, no show. Today, Monday, another empty promise. Please find a plumber who will follow through and be honest with you.
Oct 18, 2022
Thank you for taking the time to write a review and share your experience with Cassidy's Plumbing & Heating. In reviewing our calendar and tracking records, it looks like your husband called our office on Monday, July 11th and we were able to get Justin out to your home that afternoon. He was at your home that day for 1 hour and 20 minutes and billed you for one hour. It was noted that he would need to return and unfortunately his schedule did not permit that until the following Monday, July 18th when he returned at 4:38 p.m. During this return visit on the 18th, he broke your toilet tank; left your home at 5:47 p.m.; went and purchased a new American Standard toilet at his own expense; returned to your home at 6:37 p.m. to install the new toilet; and left your home at 7:11 p.m. You were only billed one hour of labor on the 18th at our regular hourly rate. It is unfortunate that we were unable to get Justin back to your home in a more timely fashion.