Cassidy's Plumbing & Heating LLC - Plumbing - Anchorage, AK - VerView
Cassidy's Plumbing & Heating LLC

Cassidy's Plumbing & Heating LLC Claimed

1.0 1 review
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6651 Wes Way, Anchorage, Alaska, 99518, United States
(907) 522-8126
Bathroom Boiler Inspection Repair Residential
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Jul 18, 2022

no follow through

A year and a half ago during our kitchen remodel, our contractor brought in Jeff from Cassidy's. Jeff was awesome! He went above and beyond, and he called to let us know when he was running late. Based on that experience, my husband contacted Cassidy's for a bathroom plumbing issue last week. Unfortunately, Jeff was not available so Justin was sent. He spent a couple hours and did part of the job and left at 5:00 saying he would be back the next day. At this point, we had two bathrooms torn apart for the project. Justin didn't show on Tuesday, so my husband called him. Justin said he got tied up and that he would come Wednesday morning. On Wed. afternoon my husband called the office and was told that Justin was loading our materials and would be right over. No show. Thursday, again no show. On Friday my husband called and also texted Justin -- no response, no show. Today, Monday, another empty promise. Please find a plumber who will follow through and be honest with you.
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Oct 18, 2022
Thank you for taking the time to write a review and share your experience with Cassidy's Plumbing & Heating. In reviewing our calendar and tracking records, it looks like your husband called our office on Monday, July 11th and we were able to get Justin out to your home that afternoon. He was at your home that day for 1 hour and 20 minutes and billed you for one hour. It was noted that he would need to return and unfortunately his schedule did not permit that until the following Monday, July 18th when he returned at 4:38 p.m. During this return visit on the 18th, he broke your toilet tank; left your home at 5:47 p.m.; went and purchased a new American Standard toilet at his own expense; returned to your home at 6:37 p.m. to install the new toilet; and left your home at 7:11 p.m. You were only billed one hour of labor on the 18th at our regular hourly rate. It is unfortunate that we were unable to get Justin back to your home in a more timely fashion.

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Jul 18, 2022
A year and a half ago during our kitchen remodel, our contractor brought in Jeff from Cassidy's. Jeff was awesome! He went above and beyond, and he called to let us know when he was running late. Based on that experience, my husband contacted Cassidy's for a bathroom plumbing issue last week. Unfortunately, Jeff was not available so Justin was sent. He spent a couple hours and did part of the job and left at 5:00 saying he would be back the next day. At this point, we had two bathrooms torn apart for the project. Justin didn't show on Tuesday, so my husband called him. Justin said he got tied up and that he would come Wednesday morning. On Wed. afternoon my husband called the office and was told that Justin was loading our materials and would be right over. No show. Thursday, again no show. On Friday my husband called and also texted Justin -- no response, no show. Today, Monday, my husband called the office to notify the office manager that we would find another contractor. She asked for patience and said Justin would arrive between 2 and 4 today. No show (no surprise by now). Do yourself a favor and find a plumbing company that keeps their promises and follows through.
Jan 5, 2022
I needed assistance in switching over from an electric to gas range stove. I called Cassidy's and the gal knew exactly what needed to be done - very knowledgeable and friendly. Jeff came by to do the work and went above and beyond. He even helped me carry the new stove up a flight of stairs and got it all setup properly with anti-tip bracket. And then tested it for proper function. The cost came in lower than I was quoted from a different company. I will seek out Cassidy's for my future plumping and heating needs.
Nov 8, 2021
Found myself in a pickle needing gas for a dryer. Cassidy was very accomodating and did a great job. Price was fair and the contractors were easy to work with. Quick work for their team and I'm a happy customer. Thank you Cassidy Plumbing!
Oct 12, 2019
My toilet was running, and we thought that we could fix it ourselves. I bought the supplies and took the toilet apart. We couldn’t get one part off for the life of us. We started calling plumbers. Their reply was a 2-3 week waiting time. It’s the only bathroom in the house. We called Cassidy’s, and Jeff came by within 15 min as he going to another appointment. Toilet was fixed with 10minute. We are having issues with my heating system. We will call them and set up an appointment to repair the system. Cassidy Plumbing and Jeff are the best. I have a big mouth and I will talk Cassidy’s up as much as I can. You guys are/were a lifesaver!!!
May 2, 2020
I almost DON'T want to write a review because selfishly I don't want Cassidy's Plumbing Heating so busy that I don't get this customer service again. Seriously, from the phone appointment to in-person meeting at our house, CPH was amazing. Our technician Jeff was AMAZING! Not only did he figure out our issue within seconds, he had all the parts to fix it immediately. If I could rate higher than 5-Stars I would.

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