Following my previous comment Stephen has contacted me. We had a long conversation prompting this entry. At the time of my contract with Stephen all contractors in Powell River were very busy; Stephen, also very busy, was also dealing with significant personal issues. During the period of our large contract his company was pushed by a commercial contract under time constraint. His lead installers who were initially destined to attend our new home to install tile and granite in multiple locations were subsequently sent to the commercial contract while we were placed on the back burner. Stephen has acknowledged the issues, apologized and offered to do whatever can be done to correct our issues. In the final analysis, it is what it is, and I am satisfied that his integrity so many years later is no longer compromised. I am sure his work and ethics are intact after our conversation.