About 10 years ago, I bought flooring for my home from Floors Direct, in Mississauga. They came highly recommended by a colleague of mine. They did a very poor job of installing the floors. When I tried to talk to them about it, the owner, Bob Benmurgie, threatened me with his lawyer. He did send over a detailer to inspect the situation. The detailer looked at me squarely and said, 'I am talking to you as I would my mother. Do not give them any more money.' Floors Direct refused to offer any more help. I did hold back a small amount of money. Instead of trying to help me, he slapped a lien on my house. It was never perfected, expired some years ago. Recently I sold the house. When my lawyer contacted Floors Direct, they wanted $500 for themselves and their lawyer wanted $500. I am now looking for hardwood floors for my new home and would NEVER EVER go to Floors Direct and I would never recommend them to anyone.