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Floors Direct West

Floors Direct West

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1.0 1 review
5170 Dixie Rd, Mississauga, Ontario, L4W 1E3, Canada
(905) 625-6300 www.floorsdirectwest.com
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Jun 18, 2021

FLOORS

About 10 years ago, I bought flooring for my home from Floors Direct, in Mississauga. They came highly recommended by a colleague of mine. They did a very poor job of installing the floors. When I tried to talk to them about it, the owner, Bob Benmurgie, threatened me with his lawyer. He did send over a detailer to inspect the situation. The detailer looked at me squarely and said, 'I am talking to you as I would my mother. Do not give them any more money.' Floors Direct refused to offer any more help. I did hold back a small amount of money. Instead of trying to help me, he slapped a lien on my house. It was never perfected, expired some years ago. Recently I sold the house. When my lawyer contacted Floors Direct, they wanted $500 for themselves and their lawyer wanted $500. I am now looking for hardwood floors for my new home and would NEVER EVER go to Floors Direct and I would never recommend them to anyone.

Google Reviews

Refresh Reviews 4.4


Oct 14, 2018
Used these guys for the first time and was extremely impressed by the friendly efficient and great job they did. I would definitely recommend them.

May 31, 2018
Excellent service! Great price.. and the quality of the variety of floor are amazing. Very happy customer

Sep 27, 2018
Great service! Good prices!

Sep 23, 2018
Good service and price

Mar 26, 2018
We bought hardwood from them.... firstly they started with quote of 4.99 which when we checked with other places they decided to match and lower to 4.58..thanks and kudos ! all good business and no complaints. The moment though when i was away and my wife went to finalize everything, they took advantage of her nicety and her trust by selling the transitions and moldings for 3X the market price!! Would say that is very very shady business....transitions and moldings for $100+ a piece??? We had high opinion for them until this hit... Yes, we as consumers should have been more careful but please don't go by their word! Things could have been handled better. Every business is in for a profit - which is fair but trying to take advantage of a customer is not a part of good ethics!

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Opening Hours

Mon:9 am - 5:30 pm
Tue:9 am - 5:30 pm Open Today
Wed:9 am - 5:30 pm
Thu:9 am - 5:30 pm
Fri:9 am - 5:30 pm
Sat:9 am - 4 pm

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