DO NOT TAKE YOUR PET HERE! They do not even deserve one star. They do not care about your pet, they just rack up your bill so they can make lots of money. We were left with no answers and we lost our dog Stella. Unreal experience. Horrible communication, most of the time I had to call them because they still hadn’t called us hours after they promised they would. We didn’t receive a final invoice from them until we got a statement 6 months later. Then I had to ask for the invoice and the invoice amount was wrong. Tried to get it corrected and they refused to follow through on what we had been told, and sent us now to collections after I asked to speak with someone else who could help us resolve our issues. I could go on and on about all our issues with OVC. All I wanted was Stella to get the care she needed, I didn’t care what it cost but I do not stand to be bullied to pay way over what we had been told and promised. Please do not send your loved pets here. There are better places!