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Small Animal Clinic - OVC HSC

Small Animal Clinic - OVC HSC

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1.0 1 review
McIntosh Ln, Guelph, Ontario, N1G, Canada
(519) 823-8830
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Aug 22, 2022

HORRIBLE

DO NOT TAKE YOUR PET HERE! They do not even deserve one star. They do not care about your pet, they just rack up your bill so they can make lots of money. We were left with no answers and we lost our dog Stella. Unreal experience. Horrible communication, most of the time I had to call them because they still hadn’t called us hours after they promised they would. We didn’t receive a final invoice from them until we got a statement 6 months later. Then I had to ask for the invoice and the invoice amount was wrong. Tried to get it corrected and they refused to follow through on what we had been told, and sent us now to collections after I asked to speak with someone else who could help us resolve our issues. I could go on and on about all our issues with OVC. All I wanted was Stella to get the care she needed, I didn’t care what it cost but I do not stand to be bullied to pay way over what we had been told and promised. Please do not send your loved pets here. There are better places!

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Feb 26, 2020
My little Mia needed to have eye surgery b/c she had cataracts in both her eyes. We were advised that OVC was the best location to have this done. This was definitely 100% true. Dr Pinard from the Ophthalmology clinic and her miracle hands helped our Mia see again. We knew the risks and details of this procedure, but we knew that whatever she needed to have done here, Mia would be in the best skilled hands. We can't explain how much this has brought our Mia back to life. She speaks to us through her eyes and we couldn't have enjoyed them like this without Dr Pinard. Thank you to the entire staff and team at OVC for making my this joy come back to us. You are all so wonderful. *** Highly recommended ***

Jan 14, 2020
The person at the front desk as well as the on-call vet were both very helpful and understanding when I had to go there with my cat on Christmas night.

Jan 14, 2020
OVC were very professional but at the same time incredibly compassionate. Our baby never made it through but they gave us all the time we needed to say good bye to her. Thank you.

Jul 18, 2019
I had a bad feeling from the beginning. Had my bunny's teeth removed. I was hoping to get an older more experienced doctor than all the brand new young ones. After spending over $1300 and my bunny not eating for 3 weeks he went through hell. His teeth grew back 2 months later. It's a system set up that is just not right. To re-do the surgery it should be free since it was not done properly, because if it was and all the bacteria was killed the teeth wouldn't grow back. But, you have a piece of paper backing you up that nothing is your fault. If you do the job properly the first time this stuff won't happen. You put my bunny through hell and there is nothing you do to help instead say oh ya well we're just gonna charge you more money and put your pet through more hell only to have you come back again and again ... I wish I never brought him to you in the first place.. My gut feeling was right..

Nov 22, 2019
Knowledgable doctors who care about the animal's well being. Have emergency services as well. Well priced for procedures

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Opening Hours

Mon:8 am - 5:30 pm
Tue:8 am - 5:30 pm
Wed:8 am - 5:30 pm
Thu:8 am - 5:30 pm Open Today
Fri:8 am - 5:30 pm